# A popup window opens uppon launch that remains all white. No buttons, controls, nothing

**URL:** <https://community.localwp.com/t/a-popup-window-opens-uppon-launch-that-remains-all-white-no-buttons-controls-nothing/51498>\
**Category:** Support\
**Created:** [October 13, 2025, 6:17am UTC](https://community.localwp.com/t/a-popup-window-opens-uppon-launch-that-remains-all-white-no-buttons-controls-nothing/51498 "2025-10-13T06:17:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![HG3000](https://avatars.discourse-cdn.com/v4/letter/h/b487fb/32.png) [@HG3000](https://community.localwp.com/u/HG3000)\
**Post date:** [October 13, 2025, 6:17am UTC](https://community.localwp.com/t/a-popup-window-opens-uppon-launch-that-remains-all-white-no-buttons-controls-nothing/51498/1 "2025-10-13T06:17:03Z")

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### What issue or error are you experiencing?

A popup window opens uppon launch that remains all white. No buttons, controls, nothing.

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### What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

For me, just open WP Local.

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### System Details

- **Local Version:** Version 9.2.6+6872

- **Operating System (OS) and OS version: Win 11**

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### Local Logs

{“level”:“warn”,“message”:“Could not retrieve Windows edition.”,“thread”:“main”,“timestamp”:“2025-10-13T06:08:02.380Z”}  
{“level”:“warn”,“linuxEdition”:null,“localChannel”:“stable”,“localVersion”:“9.2.6+6872”,“message”:“Electron Event ready”,“osArch”:“x64”,“osPlatform”:“win32”,“osRelease”:“10.0.26100”,“timestamp”:“2025-10-13T06:08:02.383Z”,“windowsEdition”:null}  
{“eventId”:“bc21b15e68cc4731912c2f8027497d7b”,“level”:“error”,“message”:“Cannot read properties of undefined (reading ‘getAppPath’)”,“stack”:“TypeError: Cannot read properties of undefined (reading ‘getAppPath’)\n at 86866 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1341729)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 41277 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:651358)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 66737 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1044736)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 35969 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:592614)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 17185 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:394498)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)”,“thread”:“renderer”,“timestamp”:“2025-10-13T06:08:03.745Z”}  
{“level”:“warn”,“message”:“Could not retrieve Windows edition.”,“thread”:“main”,“timestamp”:“2025-10-13T06:09:11.138Z”}  
{“level”:“warn”,“linuxEdition”:null,“localChannel”:“stable”,“localVersion”:“9.2.6+6872”,“message”:“Electron Event ready”,“osArch”:“x64”,“osPlatform”:“win32”,“osRelease”:“10.0.26100”,“timestamp”:“2025-10-13T06:09:11.141Z”,“windowsEdition”:null}  
{“eventId”:“0ee9ecb83d694484a7d52b2fc56e385c”,“level”:“error”,“message”:“Cannot read properties of undefined (reading ‘getAppPath’)”,“stack”:“TypeError: Cannot read properties of undefined (reading ‘getAppPath’)\n at 86866 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1341729)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 41277 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:651358)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 66737 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1044736)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 35969 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:592614)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)\n at 17185 (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:394498)\n at o (file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/updater/updater.js:2:1452388)”,“thread”:“renderer”,“timestamp”:“2025-10-13T06:09:13.386Z”}

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 ![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/2/7/272896b4f5a36c548c36e1a0f3c7bd2d7627218c.jpeg)

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<div class="post-metadata">

**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\
**Post date:** [October 13, 2025, 1:04pm UTC](https://community.localwp.com/t/a-popup-window-opens-uppon-launch-that-remains-all-white-no-buttons-controls-nothing/51498/2 "2025-10-13T13:04:45Z")

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Hi @HG3000! You should be able to update manually by going to our releases page below, and downloading the latest version. Once you do that you shouldn’t see this problem again.

> **[Releases](https://localwp.com/releases/)**

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<div class="post-metadata">

**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\
**Post date:** [January 11, 2026, 1:05pm UTC](https://community.localwp.com/t/a-popup-window-opens-uppon-launch-that-remains-all-white-no-buttons-controls-nothing/51498/3 "2026-01-11T13:05:33Z")

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