# Backup zip from WPEngine not importing **URL:** \ **Category:** Support\ **Tags:** site-import\ **Created:** [March 1, 2023, 3:55pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752 "2023-03-01T15:55:07Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 3:55pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/1 "2023-03-01T15:55:07Z")
### Issue Summary _One or two sentence summary of the issue._ I’m downloading backup from WPEngine, selecting this from Local to import. Using default settings. It runs to import and takes a while to import everything then at the end the site just disappears. Does not import. #### Troubleshooting Questions - Does this happen for all sites in Local, or just one in particular? No just a new import - Are you able to create a new, plain WordPress site in Local and access it in a Browser? #### Replication Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them! #### System Details - Which version of Local is being used? 6.6.1+6281 - What Operating System (OS) and OS version is being used? - _For example: macOS Catalina or Windows 10 Professional_ Windows 10 Enterprise - Attach the Local Log. See this Help Doc for instructions on how to do so: - [Retrieving Local’s Log](https://localwp.com/help-docs/troubleshooting/retrieving-locals-log-file/) ### Security Reminder Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [March 1, 2023, 4:44pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/2 "2023-03-01T16:44:18Z")
Hi @kgarrison You’re not getting any errors or warnings at all? Are you getting a password prompt? Can you share a copy of your local log? [Retrieving Local’s Log File](https://localwp.com/help-docs/troubleshooting/retrieving-locals-log-file/#download-local-logs) ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 4:53pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/3 "2023-03-01T16:53:38Z")
[kg-local-logs.zip](https://community.localwp.com/uploads/short-url/hGzZy3DLHSyrQNK2Ct4hSoPM3ii.zip) (62.9 KB) Hi Nick, thanks for the quick reply! Log attached. If you see anything for cambiumnetworks site that is for another site. Last import was something like site-cambiumnetworks earlier today. No password prompt. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [March 1, 2023, 5:04pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/4 "2023-03-01T17:04:24Z")
Thanks! Since you’re on Windows do you know if you have any antivirus, security, or firewall applications that could be blocking Local? Anytime you import or pull a site you should be getting a password prompt. More details about troubleshooting this here: [Router Mode](https://localwp.com/help-docs/advanced/router-mode/) ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 7:55pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/5 "2023-03-01T19:55:11Z")
So I sent the log files but no reference to that in your response. Did it tell you nothing useful? Your pointing me to this Router Mode page. Are you saying I should switch mode? I’m currently able to load cambiumnetworks.local in my browser. So that is working. I’m trying to understand why I can’t set up a new site. I’m on a company computer. I have Symantec Endpoint Protection turned on. The computer was set up by our IT Dept so it’s not something I’m real familiar with. But I haven’t had issue with Local before. ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 8:00pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/6 "2023-03-01T20:00:56Z")
When I go to Develop → Open Development tools I see this in the console DevTools failed to load source map: Could not parse content for file:///C:/Program%20Files%20(x86)/Local/resources/app.asar/renderer/\_browserWindows/app/app.css.map: Unexpected end of JSON input Is that a big problem? ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [March 1, 2023, 8:08pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/7 "2023-03-01T20:08:22Z")
@kgarrison Based on the logs it seems like something is interfering either with your connection or on your machine. Additionally, you mentioned not getting any password prompts which you should also be seeing anytime you are importing or creating a site. Have you tried doing any restarts of Local or your machine? What is the URL of your site on WPE? I can take a further look at it from our side. ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 8:23pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/8 "2023-03-01T20:23:56Z")
Hi Nick, Our live site is [https://www.cambiumnetworks.com](https://www.cambiumnetworks.com). I downloaded a backup of cambiumnetwork site - latest production available. I restart my computer every evening and and have restarted Local various times. Not sure how I pulled off importing cambiumnetworks.local on the same Windows computer. It was more than a year ago so I don’t remember. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [March 1, 2023, 9:30pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/9 "2023-03-01T21:30:41Z")
@kgarrison Thank you, we will take a look. As another test can you tell me if you’re able to create a blank, new WordPress site in Local and access that normally? ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 9:34pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/10 "2023-03-01T21:34:47Z")
yes that worked ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 9:35pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/11 "2023-03-01T21:35:28Z")
oh fyi there was no prompt for a password at any point. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [March 1, 2023, 9:38pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/12 "2023-03-01T21:38:30Z")
And are you able to access the WP Admin and front ends of the site? ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 1, 2023, 9:54pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/13 "2023-03-01T21:54:59Z")
Yes to both. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [March 7, 2023, 9:14pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/14 "2023-03-07T21:14:10Z")
Hi, @kgarrison Thank you for your patience while we did some investigation into this. One issue we continually ran into while trying to troubleshoot was the size of the site. For future development and performance, it would be beneficial to offload the media for this site. We have a plugin we recommend for this here: [Upload Your WordPress Media to Amazon S3 with WP Offload Media - Delicious Brains Inc](https://deliciousbrains.com/wp-offload-media/) We did note that there are a couple of SQL files that may be causing issues. When imported, Local complained about them in a popup: [Screenshot](https://i.getf.ly/o0uYkQlz) It could be the `triggers.sql` file that is causing issues but may be others. Because of the size of this site, if you want to get it into Local it may require a more manual workaround. Here are the steps you would follow: - Unzip the archive in a common location, like the desktop - Create a new, blank site in Local. Use whatever username/password you like since you’ll overwrite the DB with this site archive’s dump. - Copy the `wp-content` folder from the unzipped location to this newly created site’s location - Copy the correct SQL dump to the site root. I’m not 100% sure, but judging by the filesizes, it’s probably the `wp-content/mysql.sql` file - Within Local, open the site shell - Import the dump with `wp db import ` — using the above filename, it would be `wp db import mysql.sql` - If that works, now Search and replace the domains. `wp search-replace '` `https://production.com` `' 'http:mylocalsite.local'` I know this is a lot to unpack, but again the site of the site has sort of become a blocker for anything more traditional. If you or a developer are able to trim it down, other ways of managing it would become a lot more feasible. ---
**Author:** ![kgarrison](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kgarrison](https://community.localwp.com/u/kgarrison)\ **Post date:** [March 7, 2023, 9:45pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/15 "2023-03-07T21:45:08Z")
Hi Nick, thank you - I appreciate the detailed reply! I definitely understand about the file size and we have a very large media library. I will check that plugin and we have discussed other options within the company. I’ll give this manual setup a try. best, Kurt ---
**Author:** ![sambrockway](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/sambrockway/32/18726_2.png) [@sambrockway](https://community.localwp.com/u/sambrockway)\ **Post date:** [March 10, 2023, 7:30pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/16 "2023-03-10T19:30:59Z")
Hello @kgarrison - Do let us know how it goes after trying out Nick’s suggestions and other options. Thanks! Sam ---
**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\ **Post date:** [June 8, 2023, 7:31pm UTC](https://community.localwp.com/t/backup-zip-from-wpengine-not-importing/35752/17 "2023-06-08T19:31:17Z")
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