# Cannot pull from Wp-engine

**URL:** <https://community.localwp.com/t/cannot-pull-from-wp-engine/35014>\
**Category:** Support\
**Tags:** windows, windows-10\
**Created:** [January 5, 2023, 12:14pm UTC](https://community.localwp.com/t/cannot-pull-from-wp-engine/35014 "2023-01-05T12:14:20Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![TimWild](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TimWild](https://community.localwp.com/u/TimWild)\
**Post date:** [January 5, 2023, 12:14pm UTC](https://community.localwp.com/t/cannot-pull-from-wp-engine/35014/1 "2023-01-05T12:14:20Z")

</div>

Hi Everyone,  
I’m wondering if anyone else is getting these errors. I’m using a windows 10 machine.  
I have made sure that local is up to date.

Please see attached image for error and I have also attached the logs from wp local.

```auto
{"thread":"main","class":"DeleteSiteService","level":"warn","message":"Could not trash","timestamp":"2023-01-05T11:39:07.800Z"}
{"thread":"main","reason":{},"p":{},"eventId":"e8455420c11e4f32a16d04aef2f5c45a","level":"warn","message":"Unhandled Rejection.","timestamp":"2023-01-05T11:39:35.212Z"}
{"thread":"main","reason":{},"p":{},"eventId":"062935008f974628914586ffd04c85dc","level":"warn","message":"Unhandled Rejection.","timestamp":"2023-01-05T11:39:35.227Z"}
{"thread":"main","reason":{},"p":{},"eventId":"69f64e83d3c746c8bb3a79e92eef15d2","level":"warn","message":"Unhandled Rejection.","timestamp":"2023-01-05T11:39:35.236Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:07.533373Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqld.exe (mysqld 8.0.16) starting as process 16916","timestamp":"2023-01-05T11:45:11.205Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:07.535169Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.","timestamp":"2023-01-05T11:45:11.206Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:11.010728Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.","timestamp":"2023-01-05T11:45:11.207Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:11.205866Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqld.exe: ready for connections. Version: '8.0.16' socket: '' port: 10090 MySQL Community Server - GPL.","timestamp":"2023-01-05T11:45:11.207Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:42.191874Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqld.exe (mysqld 8.0.16) starting as process 29008","timestamp":"2023-01-05T11:45:47.742Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:42.195838Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.","timestamp":"2023-01-05T11:45:47.743Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:46.352874Z 0 [System] [MY-010229] [Server] Starting crash recovery...","timestamp":"2023-01-05T11:45:47.744Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:46.361576Z 0 [System] [MY-010232] [Server] Crash recovery finished.","timestamp":"2023-01-05T11:45:47.745Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:47.637463Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.","timestamp":"2023-01-05T11:45:47.746Z"}
{"thread":"main","class":"Process","process":"mysql","level":"warn","message":"2023-01-05T11:45:47.744064Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqld.exe: ready for connections. Version: '8.0.16' socket: '' port: 10023 MySQL Community Server - GPL.","timestamp":"2023-01-05T11:45:47.747Z"}
{"thread":"main","service":{},"serviceBinVersion":{},"stack":"Error: Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqladmin.exe ping\n\u0007mysqladmin: connect to server at '::1' failed\r\nerror: 'Can't connect to MySQL server on '::1' (10061)'\r\nCheck that mysqld is running on ::1 and that the port is 10052.\r\nYou can check this by doing 'telnet ::1 10052'\r\n\n at ChildProcess.exithandler (node:child_process:407:12)\n at ChildProcess.emit (node:events:527:28)\n at ChildProcess.emit (node:domain:475:12)\n at maybeClose (node:internal/child_process:1092:16)\n at ChildProcess._handle.onexit (node:internal/child_process:302:5)","level":"error","message":"Database did NOT respond to ping after 15 tries.","timestamp":"2023-01-05T11:45:55.206Z"}
{"thread":"main","service":{},"serviceBinVersion":{},"stack":"Error: Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqladmin.exe ping\n\u0007mysqladmin: connect to server at '::1' failed\r\nerror: 'Can't connect to MySQL server on '::1' (10061)'\r\nCheck that mysqld is running on ::1 and that the port is 10052.\r\nYou can check this by doing 'telnet ::1 10052'\r\n\n at ChildProcess.exithandler (node:child_process:407:12)\n at ChildProcess.emit (node:events:527:28)\n at ChildProcess.emit (node:domain:475:12)\n at maybeClose (node:internal/child_process:1092:16)\n at ChildProcess._handle.onexit (node:internal/child_process:302:5)","level":"error","message":"Database did NOT respond to ping after 15 tries.","timestamp":"2023-01-05T11:45:55.454Z"}
{"thread":"main","class":"DevKitService","message":"Could not create directory '/home/timwi/.ssh'.\r\n","level":"warn","timestamp":"2023-01-05T11:46:15.346Z"}
{"thread":"main","class":"DevKitService","message":"Failed to add the host to the list of known hosts (/home/timwi/.ssh/known_hosts).\r\n","level":"warn","timestamp":"2023-01-05T11:46:15.473Z"}
{"thread":"main","class":"DevKitService","message":"wpe_cli+rsync+pull+inflightdub@inflightdub.ssh.wpengine.net: Permission denied (publickey).\r\n","level":"warn","timestamp":"2023-01-05T11:46:15.912Z"}
{"thread":"main","class":"DevKitService","message":"rsync: connection unexpectedly closed (0 bytes received so far) [Receiver]\n","level":"warn","timestamp":"2023-01-05T11:46:15.915Z"}
{"thread":"main","class":"DevKitService","message":"rsync error: error in rsync protocol data stream (code 12) at io.c(226) [Receiver=3.1.2]\n","level":"warn","timestamp":"2023-01-05T11:46:15.915Z"}
{"thread":"main","class":"DevKitService","message":"Could not create directory '/home/timwi/.ssh'.\r\n","level":"warn","timestamp":"2023-01-05T11:46:29.126Z"}
{"thread":"main","class":"DevKitService","message":"Failed to add the host to the list of known hosts (/home/timwi/.ssh/known_hosts).\r\n","level":"warn","timestamp":"2023-01-05T11:46:29.262Z"}
{"thread":"main","class":"DevKitService","message":"wpe_cli+db+pull+inflightdub@inflightdub.ssh.wpengine.net: Permission denied (publickey).\r\n","level":"warn","timestamp":"2023-01-05T11:46:29.548Z"}
{"thread":"main","class":"ImporterWPE","code":1,"killed":false,"signal":null,"cmd":"%%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';","level":"error","stack":"Error: Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';\nERROR 1146 (42S02) at line 1: Table 'local.wp_options' doesn't exist\r\n\n at ChildProcess.exithandler (node:child_process:407:12)\n at ChildProcess.emit (node:events:527:28)\n at ChildProcess.emit (node:domain:475:12)\n at maybeClose (node:internal/child_process:1092:16)\n at ChildProcess._handle.onexit (node:internal/child_process:302:5)","message":"Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';\nERROR 1146 (42S02) at line 1: Table 'local.wp_options' doesn't exist\r\n","timestamp":"2023-01-05T11:46:36.381Z"}
{"thread":"main","class":"ImporterWPE","stack":"Error: Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';\nERROR 1146 (42S02) at line 1: Table 'local.wp_options' doesn't exist\r\n\n at ChildProcess.exithandler (node:child_process:407:12)\n at ChildProcess.emit (node:events:527:28)\n at ChildProcess.emit (node:domain:475:12)\n at maybeClose (node:internal/child_process:1092:16)\n at ChildProcess._handle.onexit (node:internal/child_process:302:5)","level":"warn","message":"Unable to import site.","timestamp":"2023-01-05T11:46:36.382Z"}
{"thread":"main","class":"DevKitService","message":"Could not create directory '/home/timwi/.ssh'.\r\n","level":"warn","timestamp":"2023-01-05T12:01:58.914Z"}
{"thread":"main","class":"DevKitService","message":"Failed to add the host to the list of known hosts (/home/timwi/.ssh/known_hosts).\r\n","level":"warn","timestamp":"2023-01-05T12:01:59.052Z"}
{"thread":"main","class":"DevKitService","message":"wpe_cli+rsync+pull+inflightdub@inflightdub.ssh.wpengine.net: Permission denied (publickey).\r\n","level":"warn","timestamp":"2023-01-05T12:01:59.316Z"}
{"thread":"main","class":"DevKitService","message":"rsync: connection unexpectedly closed (0 bytes received so far) [Receiver]\nrsync error: error in rsync protocol data stream (code 12) at io.c(226) [Receiver=3.1.2]\n","level":"warn","timestamp":"2023-01-05T12:01:59.319Z"}
{"thread":"main","class":"DevKitService","message":"Could not create directory '/home/timwi/.ssh'.\r\n","level":"warn","timestamp":"2023-01-05T12:02:19.620Z"}
{"thread":"main","class":"DevKitService","message":"Failed to add the host to the list of known hosts (/home/timwi/.ssh/known_hosts).\r\n","level":"warn","timestamp":"2023-01-05T12:02:19.749Z"}
{"thread":"main","class":"DevKitService","message":"wpe_cli+db+pull+inflightdub@inflightdub.ssh.wpengine.net: Permission denied (publickey).\r\n","level":"warn","timestamp":"2023-01-05T12:02:20.005Z"}
{"thread":"main","class":"ImporterWPE","code":1,"killed":false,"signal":null,"cmd":"%%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';","level":"error","stack":"Error: Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';\nERROR 1146 (42S02) at line 1: Table 'local.wp_options' doesn't exist\r\n\n at ChildProcess.exithandler (node:child_process:407:12)\n at ChildProcess.emit (node:events:527:28)\n at ChildProcess.emit (node:domain:475:12)\n at maybeClose (node:internal/child_process:1092:16)\n at ChildProcess._handle.onexit (node:internal/child_process:302:5)","message":"Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';\nERROR 1146 (42S02) at line 1: Table 'local.wp_options' doesn't exist\r\n","timestamp":"2023-01-05T12:02:22.283Z"}
{"thread":"main","class":"ImporterWPE","stack":"Error: Command failed: %%resourcesPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysql.exe local -B --disable-column-names -e SELECT option_value FROM wp_options WHERE option_name = 'siteurl';\nERROR 1146 (42S02) at line 1: Table 'local.wp_options' doesn't exist\r\n\n at ChildProcess.exithandler (node:child_process:407:12)\n at ChildProcess.emit (node:events:527:28)\n at ChildProcess.emit (node:domain:475:12)\n at maybeClose (node:internal/child_process:1092:16)\n at ChildProcess._handle.onexit (node:internal/child_process:302:5)","level":"warn","message":"Unable to import site.","timestamp":"2023-01-05T12:02:22.283Z"}

```

 ![Error](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/d/4/d459c208963289c49d23e825ecd32466fe5f836d.png)

---

<div class="post-metadata">

**Author:** ![TimWild](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TimWild](https://community.localwp.com/u/TimWild)\
**Post date:** [January 6, 2023, 4:29pm UTC](https://community.localwp.com/t/cannot-pull-from-wp-engine/35014/2 "2023-01-06T16:29:41Z")

</div>

Fixed the Issue had to disconnect from wp-engine and regen credentials

---

<div class="post-metadata">

**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\
**Post date:** [January 6, 2023, 9:35pm UTC](https://community.localwp.com/t/cannot-pull-from-wp-engine/35014/3 "2023-01-06T21:35:30Z")

</div>

Hi @TimWild - Glad to hear it! This is a frequent step for WPE users that we are looking to improve in the future. For any future users you can find information here:

> **[Troubleshooting Connect to WP Engine](https://localwp.com/help-docs/connect/troubleshooting-local-connect-with-wp-engine/)**
>
> Most issues connecting to WP Engine via Local Connect can be solved by re-authenticating the API. First, you'll want to head to your User Portal and generate some new API credentials. See WP Engine'

---

<div class="post-metadata">

**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\
**Post date:** [April 6, 2023, 9:35pm UTC](https://community.localwp.com/t/cannot-pull-from-wp-engine/35014/4 "2023-04-06T21:35:46Z")

</div>

Closed on April 6, 2023, 9:35pm UTC

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