# Doesn't work with windows10 **URL:** \ **Category:** Support\ **Created:** [October 31, 2017, 11:58am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503 "2017-10-31T11:58:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [October 31, 2017, 11:58am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/1 "2017-10-31T11:58:25Z")
It doesn’t work, I have this image during hours : ![local](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/e/ec925221405abdbdac8b285899c3374c33aea020.PNG) How to do ? ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [October 31, 2017, 12:26pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/2 "2017-10-31T12:26:18Z")
I have downloaded and reinstalled the software several times, nothing helps, the software never ends. How to start and use Local? Thank you for your help. I’m sorry for my english, I’m French. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [October 31, 2017, 2:19pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/3 "2017-10-31T14:19:43Z")
Hi @SoniaCrea, Can you please provide your `local-by-flywheel.log` file? You can find it by clicking on the menu icon in the top-left beside “Local”. From there, you should see an option that says “Reveal Local’s Log.” After the file shows, please attach it to a reply here. Sorry for the trouble! ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [October 31, 2017, 3:49pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/4 "2017-10-31T15:49:22Z")
Here is the file you asked. [local-by-flywheel.log](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/e/e680b9fa54b45cac05460898c7dd8d2d77b60bff.log) (33.7 KB) ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [October 31, 2017, 8:19pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/5 "2017-10-31T20:19:13Z")
@SoniaCrea, It looks like the VirtualBox VM wasn’t created properly. Can you please try the following? 1. Quit Local if it’s running 2. Open VirtualBox 3. Right-click on `local-by-flywheel` and go to “Remove”. If it’s grayed out, go to Close » Power Off and try to remove it again 4. Re-open Local ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [November 1, 2017, 10:21am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/6 "2017-11-01T10:21:08Z")
When I re-open Local I have this image and it can’t open ![local2](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/8/8cc58e60d2b1e25ca70fc9ecbad064304511738a.PNG) ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 1, 2017, 8:33pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/7 "2017-11-01T20:33:38Z")
Hi @SoniaCrea, Do you have any type of internet security, anti-virus, or VPN running? If so, one of them may be blocking the connection to the virtual machine. ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [November 1, 2017, 8:58pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/8 "2017-11-01T20:58:29Z")
I have avast ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 1, 2017, 8:59pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/9 "2017-11-01T20:59:27Z")
Can you please try temporarily disabling Avast’s firewall and then relaunch Local? ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [November 2, 2017, 8:00am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/10 "2017-11-02T08:00:52Z")
I have disabled avast and relaunch local, and I have this screen : ![local3](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/1/1226235fea6f4b6a0ae93457c1290f1243411a0f.PNG) ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [November 6, 2017, 8:46am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/11 "2017-11-06T08:46:00Z")
Can you help me please ? ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 6, 2017, 8:18pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/12 "2017-11-06T20:18:16Z")
Can you try restarting your PC and then try opening Local again? Sorry for all of the trouble! ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 6, 2017, 8:22pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/13 "2017-11-06T20:22:13Z")
One more thing you can try is manually re-installing VirtualBox. Here’s the direct download link for Windows: [http://download.virtualbox.org/virtualbox/5.1.30/VirtualBox-5.1.30-118389-Win.exe](http://download.virtualbox.org/virtualbox/5.1.30/VirtualBox-5.1.30-118389-Win.exe) Make sure you answer yes to any UAC prompts that show up. ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [November 8, 2017, 9:37am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/14 "2017-11-08T09:37:29Z")
I’ve tried to restart my PC, I’ve tried to re-install VirtualBox and Local, when I open Local, after a few times I have this image : ![Local4](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/5/59f631091c8d65b7de4a8d8b26717335a115347e.PNG) After that I can’t restart Local ---
**Author:** ![SoniaCrea](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SoniaCrea](https://community.localwp.com/u/SoniaCrea)\ **Post date:** [November 14, 2017, 10:36am UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/15 "2017-11-14T10:36:41Z")
You can’t help me ? ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 14, 2017, 9:52pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/16 "2017-11-14T21:52:14Z")
@SoniaCrea, Sorry for the delay! We’re still looking into the root cause of what’s causing this issue with VirtualBox. I do know one user had success upgrading to VirtualBox 5.2. Here’s the direct download link: [http://download.virtualbox.org/virtualbox/5.2.0/VirtualBox-5.2.0-118431-Win.exe](http://download.virtualbox.org/virtualbox/5.2.0/VirtualBox-5.2.0-118431-Win.exe) (I sent you 5.1.30 previously) ---
**Author:** ![dsvufe](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@dsvufe](https://community.localwp.com/u/dsvufe)\ **Post date:** [November 14, 2017, 10:37pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/17 "2017-11-14T22:37:32Z")
This is google translation. It may already be grasped, but for your reference. [Docker Machineで Error creating machine: Error in driver during machine creation: Maximum number of retries (5) exceeded で詰まった時の対応](https://qiita.com/shigure_onishi/items/3b66e41150ed8b0a7c96) Error creating machine: Error in driver during machine creation: Maximum number of retries in Docker Machine (5) Response when clogged with exceeded ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 14, 2017, 10:39pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/18 "2017-11-14T22:39:15Z")
Hi @dsvufe, Are you running into this issue? If so, can you please provide your log file? Please see [How do I retrieve Local's log file?](https://local.getflywheel.com/community/t/how-do-i-retrieve-locals-log-file/3720) for instructions on how to do so. ---
**Author:** ![dsvufe](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@dsvufe](https://community.localwp.com/u/dsvufe)\ **Post date:** [November 14, 2017, 10:48pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/19 "2017-11-14T22:48:35Z")
I have not happened about this issue, and I am not in trouble, but as many people seem to be in trouble, I searched the contents of the error and tried up the result. I am sorry if it is unnecessary care. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [November 14, 2017, 10:50pm UTC](https://community.localwp.com/t/doesnt-work-with-windows10/3503/20 "2017-11-14T22:50:09Z")
No problem! Thank you for contributing 🙂 [Next page](https://community.localwp.com/t/doesnt-work-with-windows10/3503.md?page=2)