# Erro Uh-oh! Unable to provision site

**URL:** <https://community.localwp.com/t/erro-uh-oh-unable-to-provision-site/44162>\
**Category:** Support\
**Tags:** installation, windows-10\
**Created:** [August 15, 2024, 12:26am UTC](https://community.localwp.com/t/erro-uh-oh-unable-to-provision-site/44162 "2024-08-15T00:26:34Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![joaovramos](https://avatars.discourse-cdn.com/v4/letter/j/a5b964/32.png) [@joaovramos](https://community.localwp.com/u/joaovramos)\
**Post date:** [August 15, 2024, 12:26am UTC](https://community.localwp.com/t/erro-uh-oh-unable-to-provision-site/44162/1 "2024-08-15T00:26:34Z")

</div>

### What issue or error are you experiencing?

Erro when create a new site, start with Preferred option.

* * *

### What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

 ![erro localwp](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/6/1/6154d32c1244a2f5b33dfeda44fb67ec53dc2b74.png)  
 ![erro local wp](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/a/c/ac0f156d9320556e4ea5d8f68c6ab4b9708c4b45.png)

* * *

### System Details

- **Local Version:**

- Version 9.0.5+6706

- **Operating System (OS) and OS version:**

- Microsoft Windows 10 Pro - 10.0.19045 N/A compilação 19045

* * *

### Local Logs

Attach your Local Logs here ([Help Doc - Retrieving Local’s Log](https://localwp.com/help-docs/troubleshooting/retrieving-locals-log-file/))  
[local-logs.zip](https://community.localwp.com/uploads/short-url/26qC0iXUa2xbX2EmlQ7WRxSd3Qy.zip) (19.4 KB)

* * *

_ **Security Reminder** _  
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

---

<div class="post-metadata">

**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\
**Post date:** [August 15, 2024, 12:46pm UTC](https://community.localwp.com/t/erro-uh-oh-unable-to-provision-site/44162/2 "2024-08-15T12:46:47Z")

</div>

Hi @joaovramos

It looks like this error may be due to a special character in your Windows username.

Can you try creating and using a user directory without extended characters?

> [@Special characters not supported on Windows username/password](https://community.localwp.com/t/unable-to-provision-site-due-to-special-characters-in-windows-username/14419):
>
> Moderator Note: Known Bug Summary Thank you everyone who has chimed in and helps clarify this issue! The general problem is that when a Windows Username includes special characters (so an apostrophe ' or a non-ASCII character like é) it can break the commands Local uses to communicate with the MySQL database. Usernames that have an apostrophe in them should be fixed, so update to the most recent version of Local if the username has an apostrophe in it. Read on for what you can do if the userna…

Thanks!

---

<div class="post-metadata">

**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\
**Post date:** [November 13, 2024, 12:47pm UTC](https://community.localwp.com/t/erro-uh-oh-unable-to-provision-site/44162/3 "2024-11-13T12:47:33Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.