# Get Help not working and SSL trust button not showing

**URL:** <https://community.localwp.com/t/get-help-not-working-and-ssl-trust-button-not-showing/25466>\
**Category:** Support\
**Tags:** ssl-certificates, general-use, router-mode\
**Created:** [May 3, 2021, 10:41pm UTC](https://community.localwp.com/t/get-help-not-working-and-ssl-trust-button-not-showing/25466 "2021-05-03T22:41:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alstrano](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@alstrano](https://community.localwp.com/u/alstrano)\
**Post date:** [May 3, 2021, 10:41pm UTC](https://community.localwp.com/t/get-help-not-working-and-ssl-trust-button-not-showing/25466/1 "2021-05-03T22:41:03Z")

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I cant’ access support as my “Get Help” screen doesn’t show any options apart from “Visit the community” button.  
My site overview page doesn’t show a “Trust” button next to SSL site name  
Also doesn’t show a “Change” button next to Site Domain

#### Troubleshooting Question

All my sites appear this way and work fine but I can not create new sites.

- Are you able to create a new, plain WordPress site in Local and access it in a Browser?  
No

#### Replication

Screen shots attached

 ![Screen Shot 2021-05-03 at 6.33.32 PM](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/0/0b8553c942f306a6447541b31072d92371323f81.png) ![9a773cd5f38ff31bfd6f452f3f97f424797cc5cb_2_1378x922](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/c/c057d2aa719fefce95a0ff27c97d735975d32b53.png)

#### System Details

Latest version of Local 5.10.3+5332  
Mac OS Big Sur

[local-lightning.log](https://community.localwp.com/uploads/short-url/s358CPhytxmzZv3bqTvd7olGowH.log) (144.9 KB)

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**Author:** ![ben.turner](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/ben.turner/32/5366_2.png) [@ben.turner](https://community.localwp.com/u/ben.turner)\
**Post date:** [May 4, 2021, 6:22pm UTC](https://community.localwp.com/t/get-help-not-working-and-ssl-trust-button-not-showing/25466/2 "2021-05-04T18:22:25Z")

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Hey @alstrano!

All local support is done here in the forums, so you’re in the right place!

That note next to the SSL line in Local, mentions that the `localhost` Router Mode is enabled. This is the reason why the “trust SSL” button isn’t showing.

If you want to allow Local to manage the site’s SSL certificate, you’ll need to change the router mode to “Site domains” under “Preferences \> Advanced.”

More information about the router mode setting can be found in this help doc:

[https://localwp.com/help-docs/advanced/router-mode/](https://localwp.com/help-docs/advanced/router-mode/)

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**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\
**Post date:** [August 2, 2021, 6:22pm UTC](https://community.localwp.com/t/get-help-not-working-and-ssl-trust-button-not-showing/25466/3 "2021-08-02T18:22:32Z")

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