# I'm going to create new site on Windows but there is an issue **URL:** \ **Category:** Support\ **Tags:** windows-10\ **Created:** [May 16, 2025, 3:36pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188 "2025-05-16T15:36:57Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 16, 2025, 3:36pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/1 "2025-05-16T15:36:57Z")
I have below error when create new site. ![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/9/7/97572f85f04446321f8a4557b2a8e42c4c67d49d.png) Environment Windows 10(64bit) Run Local with Administrator Site Name: Test User name: dev User pass: dev User email: [test@test.com](mailto:test@test.com) I attached log file [local-lightning-verbose0.log](https://community.localwp.com/uploads/short-url/wKy7wZJ01QZGhGAVaBn4r7hnMhv.log) (172.1 KB) [error.log](https://community.localwp.com/uploads/short-url/cARWbEcOAr4bnT5AYls3h5TJhCk.log) (8.1 KB) [local-details.json](https://community.localwp.com/uploads/short-url/pFBxLbkgvZuhHIFR4Gn2dDkGCIn.json) (993 Bytes) Please let me know asap how can I fix it. Thank you. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [May 16, 2025, 3:38pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/2 "2025-05-16T15:38:33Z")
Hi @ioborin We have a Windows Troubleshooting guide below that goes over some common items worth checking. For example, make sure you’re running Local as an admin user, that you don’t have any security blockers, and that Local has access to update your Hosts file. > **[Troubleshoot: Windows + Local](https://localwp.com/help-docs/troubleshooting/troubleshoot-windows-local/)** > > Windows is the operating system of choice for the majority of Local users, and while Local is compatible with Windows, below we will break down some common troubleshooting steps for Windows users to… ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 16, 2025, 3:47pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/3 "2025-05-16T15:47:05Z")
I followed troubleshooting guide but can’t fix isse. Disabled all security blockers, host file and run with administrator ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [May 16, 2025, 3:49pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/4 "2025-05-16T15:49:27Z")
I removed your login credentials since we can’t use those to access. Can you try changing your Router Mode and see if that makes a difference? [What is Router Mode? - Local](https://localwp.com/help-docs/advanced/router-mode/) ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 16, 2025, 3:58pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/5 "2025-05-16T15:58:25Z")
I changed Router Mode into Localhost but can’t create site. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [May 16, 2025, 4:04pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/6 "2025-05-16T16:04:26Z")
Does your username/password contain any special characters or spaces? ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 16, 2025, 4:05pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/7 "2025-05-16T16:05:01Z")
No. It is kingmpo / kingmpo ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [May 16, 2025, 4:14pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/8 "2025-05-16T16:14:51Z")
Can you share a fresh log here? There are some different ways to access and share Local Logs. For us to be able to troubleshoot thoroughly, please click the `Download Local Logs` button from the `Support` tab in Local. This will generate a zip archive that contains the Local log along with some other diagnostic information to help quickly zero in on any issues that Local is encountering. ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 16, 2025, 4:16pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/9 "2025-05-16T16:16:48Z")
[local-logs.zip](https://community.localwp.com/uploads/short-url/3wICJDVMeDT5h7VTm8ZpgwXDlKJ.zip) (26.5 KB) Sent Log files ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 16, 2025, 5:11pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/10 "2025-05-16T17:11:45Z")
@Nick-B Is there any update? ---
**Author:** ![austinwendt](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/austinwendt/32/13912_2.png) [@austinwendt](https://community.localwp.com/u/austinwendt)\ **Post date:** [May 16, 2025, 9:13pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/11 "2025-05-16T21:13:24Z")
Hi @ioborin - I had a chance to look at your logs. Here is the exact error in question… > {“level”:“error”,“message”:“Error setting up MySQL user”,“service”:“mysql”,“serviceBinVersion”:“8.0.35”,“stack”:“Error: Command failed: %%userDataPath%%\lightning-services\mysql-8.0.35+2\bin\win64\bin\mysql.exe --password= -e ALTER USER ‘root’@‘localhost’ IDENTIFIED WITH mysql\_native\_password BY ‘root’;\nmysql: [Warning] Using a password on the command line interface can be insecure.\r\nERROR 2003 (HY000): Can’t connect to MySQL server on ‘::1:10005’ (10013)\r\n\n at genericNodeError (node:internal/errors:983:15)\n at wrappedFn (node:internal/errors:537:14)\n at ChildProcess.exithandler (node:child\_process:414:12)\n at ChildProcess.emit (node:events:518:28)\n at maybeClose (node:internal/child\_process:1101:16)\n at ChildProcess.\_handle.onexit (node:internal/child\_process:304:5)”,“thread”:“main”,“timestamp”:“2025-05-16T14:19:05.319Z”} MySQL fails to install, which means the site creation will fail. Specifically, it is trying to grab port 10005 and is unable to do so, probably because something else is using it. Can you check out Resource Manager (StackOverflow example linked) to see if you can identify what is using port 10005 and if able, kill that process and try again? I’m curious to know what the conflict here is as well. > ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 17, 2025, 1:49am UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/12 "2025-05-17T01:49:16Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/6/4/64e6aa58d80fa786426dd2d3425202fb54423444.png) I checked but there isn’t 10005 PID. ---
**Author:** ![ioborin](https://avatars.discourse-cdn.com/v4/letter/i/59ef9b/32.png) [@ioborin](https://community.localwp.com/u/ioborin)\ **Post date:** [May 19, 2025, 4:36pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/13 "2025-05-19T16:36:50Z")
Hi. Is there any update? ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [May 28, 2025, 1:50pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/14 "2025-05-28T13:50:19Z")
Hi @ioborin Can you share a fresh Local Log here so we can see if anything is different or not? ---
**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\ **Post date:** [August 26, 2025, 1:50pm UTC](https://community.localwp.com/t/im-going-to-create-new-site-on-windows-but-there-is-an-issue/50188/15 "2025-08-26T13:50:27Z")
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