# Missing files of local and can't creat a new site **URL:** \ **Category:** Support\ **Tags:** windows, installation\ **Created:** [August 6, 2023, 5:24pm UTC](https://community.localwp.com/t/missing-files-of-local-and-cant-creat-a-new-site/38447 "2023-08-06T17:24:40Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 8, 2023, 1:26pm UTC](https://community.localwp.com/t/missing-files-of-local-and-cant-creat-a-new-site/38447/4 "2023-08-08T13:26:14Z")
One issue might be special characters in the username or pathing: > [@Special characters not supported on Windows username/password](https://community.localwp.com/t/special-characters-not-supported-on-windows-username-password/14419): > > Moderator Note: Known Bug Summary Thank you everyone who has chimed in and helps clarify this issue! The general problem is that when a Windows Username includes special characters (so an apostrophe ' or a non-ASCII character like é) it can break the commands Local uses to communicate with the MySQL database. Usernames that have an apostrophe in them should be fixed, so update to the most recent version of Local if the username has an apostrophe in it. Read on for what you can do if the userna… If your friend is on Windows there might also be some security or permission blockers. They may want to check any security, antivirus or firewall settings as well. --- _[View the full topic](https://community.localwp.com/t/missing-files-of-local-and-cant-creat-a-new-site/38447)._