New user - Installation on Windows - Version 6.3.1 - Will not open

Issue Summary

I’m a new user. I downloaded the latest version 6.3.1 and installed it on a Windows 10 desktop. Double clicked the icon, it spins a circle for about 3 seconds and does nothing. I uninstalled, rebooted, tried again. Same issue. Tried installing over the current version again. Same issue. Tried uninstalling, then installing 6.3.0, same issue.

Troubleshooting Questions



It will not open no matter what I try.

System Details

  • 6.3.1

  • What Operating System (OS) and OS version is being used?

    • Windows 10 Home
  • Attach the Local Log. See this Help Doc for instructions on how to do so:

No log available at that location.

Security Reminder

Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

Just tried version 6.4 and have the same issue. Please help.

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