Outage 5/9/23 - Live Link - Error 500

Issue Summary

Error 500, Live Link

Troubleshooting Questions

  • Does this happen for all sites in Local, or just one in particular?
    Local (Live Link)

  • Are you able to create a new, plain WordPress site in Local and access it in a Browser?
    Yes

Replication

Until yesterday, the live link was running. But, somehow, stopped today.
The problem it’s to log in in LocalWP to able it.
When I click here to log in, appear error 500 (server)
image

image

  • What Operating System (OS) and OS version is being used?

    • MAC Os
  • Attach the Local Log. See this Help Doc for instructions on how to do so:

1 Like

I’m having this same problem on a Windows 10 system. It worked yesterday, 8 May 2023, but I get the same 500 error trying to login to localWP today.
local-logs.zip (28.3 KB)

local-logs.zip (25.6 KB)
My Local Log

Hi there @AiltonRafael & @philgnfla -

It appears there may have been an outage related to Live Links around the time you posted this. Would you mind giving it a try again today?

Let me know if you still can’t get connected! Thank you,

Sam

I am getting a 500 SERVER ERROR when i try to login to local in order to start the live link, i already checked that my Local is updated.

error.zip (1.6 KB)

Iive link no longer works

_when I want to activate the link, it blocks and gives me the following message: Uh-Oh! could notstart the link (error graphql internal server error at the new appolloError

Troubleshooting Questions

  • Does this happen for all sites in Local, or just one in particular = all sites

  • Are you able to create a new, plain WordPress site in Local and access it in a Browser?

Replication

Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them!

System Details

  • Which version of Local is being used?

  • What Operating System (OS) and OS version is being used?

    • For example: macOS Catalina or Windows 10 Professional
  • Attach the Local Log. See this Help Doc for instructions on how to do so:

Security Reminder

Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

I have gone through adding my existing site to Localwp and it is working, but when I click on WPadmin in the Local window, my credentials won’t let me sign in… I updated my password to make sure it’s correct and it is. Anyone know why this might be?

Thank goodness it isn’t just me!

Just spent an hour trying to sign in - and keep getting the dreaded 500 server error.

For me it just says my password is incorrect. No matter what I do.

Issue Summary

We’re encountering an issue trying to connect our logged in account to Local 6.7.1 on Mac OS Monterey 12.0.1.

The account is logged in on browser but returns 500 server error when trying to connect to the Local app. We tried quitting the app to log out and log back in on browser but clicking Log Out on the user page on the website also returned a 500 server error.

The logs are attached below:
local-logs.zip (44.2 KB)

1 Like

I was literally coming to post the same issue. It will not allow us to use live links because of the server issues when trying to login to the local site.

2 Likes

Hi @DvdSteeg, @TomasRosa, @Romansky, @cb77, @copyandart and @jfreemom -

Please see this response related to your support question, which I have merged into a single thread!

Let me know if you still can’t get logged into Local or get your Live Links working.

Thank you!

Sam

Hi Sam,

We were able to get the Live Links working and are up and running with no issues this morning. Thanks for the response.

2 Likes

Good morning Sam. Sorry it took so long to get back to my testing. I hve tried again this morning and all is good!

Thank you so much for your help!

Phil G

1 Like

A post was split to a new topic: Can’t log in to wp-admin

Hi there @Romansky -

I see, this actually looks like a different issue (not with logging in to Local but rather to the wp-admin side).

I’ll break this back out into its own thread so we can work through it together.

Thanks!

Sam

Hello,

It’s working again today, thanks for your help
Greetings
Dirk

1 Like

Hey, @sambrockway!

To me as well!
It’s working again.

Thanks!

Thanks!

1 Like

Everything working perfectly again. Thanks Sam :grinning:

1 Like

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.