# Problem unable to provide site

**URL:** <https://community.localwp.com/t/problem-unable-to-provide-site/44331>\
**Category:** Support\
**Created:** [August 28, 2024, 9:56am UTC](https://community.localwp.com/t/problem-unable-to-provide-site/44331 "2024-08-28T09:56:39Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\
**Post date:** [August 28, 2024, 12:56pm UTC](https://community.localwp.com/t/problem-unable-to-provide-site/44331/2 "2024-08-28T12:56:43Z")

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Hi @Mada2003

It looks like this error may be due to a special character in your Windows username.

Can you try creating and using a user directory without extended characters?

> [@Special characters not supported on Windows username/password](https://community.localwp.com/t/unable-to-provision-site-due-to-special-characters-in-windows-username/14419):
>
> Moderator Note: Known Bug Summary Thank you everyone who has chimed in and helps clarify this issue! The general problem is that when a Windows Username includes special characters (so an apostrophe ' or a non-ASCII character like é) it can break the commands Local uses to communicate with the MySQL database. Usernames that have an apostrophe in them should be fixed, so update to the most recent version of Local if the username has an apostrophe in it. Read on for what you can do if the userna…

Thanks!

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