# Problem with download

**URL:** <https://community.localwp.com/t/problem-with-download/4263>\
**Category:** Support\
**Created:** [December 10, 2017, 1:45pm UTC](https://community.localwp.com/t/problem-with-download/4263 "2017-12-10T13:45:10Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\
**Post date:** [December 18, 2017, 8:10pm UTC](https://community.localwp.com/t/problem-with-download/4263/8 "2017-12-18T20:10:26Z")

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Hi Gary,

Sorry for the trouble!

We’re going to need to gather a little more information to help see why the WordPress installation is failing.

Can you please provide your `local-by-flywheel.log` file? See  
"[How do I retrieve Local’s log file?](https://local.getflywheel.com/community/t/how-do-i-retrieve-locals-log-file/3720)" for instructions on how to do so.

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