# Stuck on "Checking System" **URL:** \ **Category:** Support\ **Created:** [April 12, 2018, 10:18am UTC](https://community.localwp.com/t/stuck-on-checking-system/6121 "2018-04-12T10:18:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![fati](https://avatars.discourse-cdn.com/v4/letter/f/df705f/32.png) [@fati](https://community.localwp.com/u/fati)\ **Post date:** [April 12, 2018, 10:18am UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/1 "2018-04-12T10:18:13Z")
Hello , hope you are doing well, I’ve recently installed local byFlywheel but it can’t open correctly, someone can help me please ? Thanks ![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/b/bb9174efdb030253c5955ac2adddcefb216ed73a.png) ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [April 13, 2018, 7:13pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/2 "2018-04-13T19:13:21Z")
Hi @fati, Sorry about that! Can you please provide your `local-by-flywheel.log` file? See “[How do I retrieve Local’s log file?](https://local.getflywheel.com/community/t/how-do-i-retrieve-locals-log-file/3720)” for instructions on how to do so. ---
**Author:** ![thewebstylist](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/thewebstylist/32/3240_2.png) [@thewebstylist](https://community.localwp.com/u/thewebstylist)\ **Post date:** [April 17, 2018, 3:57am UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/3 "2018-04-17T03:57:35Z")
I am new to Flywheel and local development and am having the same issue (on a Mac Pro) Clay, can I send you my log file? ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [April 18, 2018, 7:23pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/4 "2018-04-18T19:23:25Z")
@thewebstylist, Sorry for the trouble! Yup, the log file is the best way to figure out what’s going on. Feel free to private message me the log file if you don’t want to post it publicly. Also, please include a link to this thread if you PM the log. ---
**Author:** ![hidivyansh](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/hidivyansh/32/5791_2.png) [@hidivyansh](https://community.localwp.com/u/hidivyansh)\ **Post date:** [July 2, 2018, 4:49pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/5 "2018-07-02T16:49:42Z")
```auto Jul 2, 2018, 6:16 PM GMT+5:30 - info: [main/index] Existing Pressmatic data does not exist. Jul 2, 2018, 6:16 PM GMT+5:30 - warn: [main/index] Unhandled Rejection at: Promise Promise { { Error: spawn UNKNOWN at exports._errnoException (util.js:1050:11) at ChildProcess.spawn (internal/child_process.js:319:11) at exports.spawn (child_process.js:390:9) at Object.exports.execFile (child_process.js:155:15) at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20) at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523) at Promise () at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159) at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Module.runMain (module.js:605:10) at run (bootstrap_node.js:431:7) at startup (bootstrap_node.js:155:9) at bootstrap_node.js:551:3 code: 'UNKNOWN', errno: 'UNKNOWN', syscall: 'spawn' } } reason: Error: spawn UNKNOWN at exports._errnoException (util.js:1050:11) at ChildProcess.spawn (internal/child_process.js:319:11) at exports.spawn (child_process.js:390:9) at Object.exports.execFile (child_process.js:155:15) at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20) at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523) at Promise () at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159) at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Module.runMain (module.js:605:10) at run (bootstrap_node.js:431:7) at startup (bootstrap_node.js:155:9) at bootstrap_node.js:551:3 Jul 2, 2018, 6:45 PM GMT+5:30 - info: [main/docker-machine] Running C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\extraResources\virtual-machine\vendor\docker\windows\docker-machine.exe stop local-by-flywheel Jul 2, 2018, 6:45 PM GMT+5:30 - error: [main/docker-machine] Error: spawn UNKNOWN at exports._errnoException (util.js:1050:11) at ChildProcess.spawn (internal/child_process.js:319:11) at Object.exports.spawn (child_process.js:390:9) at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\docker-machine.js:1:4162) at Promise () at Function.stop (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\docker-machine.js:1:3904) at Function.restart (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\docker-machine.js:1:7111) at Function.restartLocalMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\menu-helper.js:1:10139) at click (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\menu-helper.js:1:11849) at MenuItem.click (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\api\menu-item.js:52:9) at Function.executeCommand (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\api\menu.js:121:15) Jul 2, 2018, 6:56 PM GMT+5:30 - info: [main/index] Existing Pressmatic data does not exist. Jul 2, 2018, 6:56 PM GMT+5:30 - warn: [main/index] Unhandled Rejection at: Promise Promise { { Error: spawn UNKNOWN at exports._errnoException (util.js:1050:11) at ChildProcess.spawn (internal/child_process.js:319:11) at exports.spawn (child_process.js:390:9) at Object.exports.execFile (child_process.js:155:15) at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20) at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523) at Promise () at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159) at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Module.runMain (module.js:605:10) at run (bootstrap_node.js:431:7) at startup (bootstrap_node.js:155:9) at bootstrap_node.js:551:3 code: 'UNKNOWN', errno: 'UNKNOWN', syscall: 'spawn' } } reason: Error: spawn UNKNOWN at exports._errnoException (util.js:1050:11) at ChildProcess.spawn (internal/child_process.js:319:11) at exports.spawn (child_process.js:390:9) at Object.exports.execFile (child_process.js:155:15) at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20) at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523) at Promise () at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159) at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8) at Object. (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3) at Module._compile (module.js:571:32) at Object.Module._extensions..js (module.js:580:10) at Module.load (module.js:488:32) at tryModuleLoad (module.js:447:12) at Function.Module._load (module.js:439:3) at Module.runMain (module.js:605:10) at run (bootstrap_node.js:431:7) at startup (bootstrap_node.js:155:9) at bootstrap_node.js:551:3 ``` ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 5:58pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/6 "2018-07-02T17:58:55Z")
Hello I have the same style of problem I am windows 10. Thank you for your help ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [July 2, 2018, 6:18pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/7 "2018-07-02T18:18:26Z")
@hidivyansh, Thanks for the log! What version of Local are you running? * * * @kitty Sorry for the trouble! Can you also provide your log file and version of Local? ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 6:23pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/9 "2018-07-02T18:23:09Z")
[local-by-flywheel.log](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/5/500d3b0c92ab144035eaf98b81c4ccf955fe9936.log) (28.1 KB) ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 6:24pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/10 "2018-07-02T18:24:25Z")
is this what you need? I am not a computer pro … thank you for your help ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [July 2, 2018, 7:09pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/11 "2018-07-02T19:09:57Z")
Yup, that’s it! Thank you 🙂 The log file is referencing another file. Can you please provide `C:\Users\kitty\.docker\machine\machines\local-by-flywheel\local-by-flywheel\Logs\VBoxHardening.log`? After you provide `VBoxHardening.log`, please try the instructions here: [How can I forcefully restart the Local by Flywheel VM?](https://local.getflywheel.com/community/t/how-can-i-forcefully-restart-the-local-by-flywheel-vm/6388) ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:09pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/12 "2018-07-02T20:09:10Z")
I just did a search -\> not found Where can I find it? ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:13pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/13 "2018-07-02T20:13:31Z")
I know I had an update and I had to restart ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [July 2, 2018, 8:16pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/14 "2018-07-02T20:16:52Z")
> [@kitty](#): > > Where can I find it? If you click on the path bar above the folders in Windows Explorer, you can copy and paste the path I provided in and it should navigate to the path after you press Enter. Please see the screenshot below for where to click. Excuse the non-English version of Windows, that’s the VM I had ready. 🙂 ![Address%20Bar](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/0/08c9f38df538df694dadc27642cbae45719a3e1a.png) * * * Considering you recently updated Windows, VirtualBox sometimes needs re-installed to re-install its required drivers. See [How can I manually update VirtualBox? - Local Classic FAQs - Local Community](https://local.getflywheel.com/community/t/how-can-i-manually-update-virtualbox/6389) for instructions on how to manually re-install/update VirtualBox. ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:17pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/15 "2018-07-02T20:17:42Z")
message windows it does not find ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:19pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/16 "2018-07-02T20:19:57Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/f/ff3178565f07a8635530d6999431644fa0fae50f.png) ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:23pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/17 "2018-07-02T20:23:36Z")
I just looked in the programs and I just clicked on it -\> repair ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:26pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/18 "2018-07-02T20:26:35Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/d/ddde2a4689e0e9b8e835ebf1c0556a967c46398a.png) i have no acces … ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [July 2, 2018, 8:37pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/19 "2018-07-02T20:37:33Z")
Aha, the path is `C:\Users\kitty\.docker\machine\machines\local-by-flywheel\local-by-flywheel\Logs\VBoxHardening.log` You can also try: `C:\Users\kitty\.docker\machine\machines\local-by-flywheel\local-by-flywheel\Logs` > [@kitty](#): > > I just looked in the programs and I just clicked on it -\> repair Please follow the instructions here: [How can I manually update VirtualBox? - Local Classic FAQs - Local Community](https://local.getflywheel.com/community/t/how-can-i-manually-update-virtualbox/6389) … Repairing won’t upgrade you to the latest version. * * * Thanks for your patience! ---
**Author:** ![kitty](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kitty](https://community.localwp.com/u/kitty)\ **Post date:** [July 2, 2018, 8:39pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/20 "2018-07-02T20:39:04Z")
[VBoxHardening.log](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/4/419afae0839eb0d7ce2d677fc8d536e965ec2a2f.log) (18.9 KB) ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [July 2, 2018, 8:41pm UTC](https://community.localwp.com/t/stuck-on-checking-system/6121/21 "2018-07-02T20:41:27Z")
Thanks! Based off of what the log is saying, go ahead and go through [How can I manually update VirtualBox?](https://local.getflywheel.com/community/t/how-can-i-manually-update-virtualbox/6389) and then restart your PC. Once you restart your PC, please re-open Local. [Next page](https://community.localwp.com/t/stuck-on-checking-system/6121.md?page=2)