# The Site Can't Be Reached **URL:** \ **Category:** Support\ **Created:** [January 10, 2018, 11:03pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759 "2018-01-10T23:03:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 10, 2018, 11:03pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/1 "2018-01-10T23:03:36Z")
I have installed local and set up a new local site. When I click Admin or Visit site, I get a browser error “The site can’t be reached.” I checked the php log and got a bunch of these: [10-Jan-2018 22:39:04 UTC] PHP Notice: Undefined index: SERVER\_SOFTWARE in phar:///usr/local/bin/wp/php/WP\_CLI/Runner.php(1020) : eval()'d code on line 75 I have restarted the local machine [local-by-flywheel.log](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/7/7025791c04fc583460551241f236eb715d38ce5f.log) (21.6 KB) Help please! I’m running this on a Mac. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [January 11, 2018, 9:07pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/2 "2018-01-11T21:07:40Z")
Hi Kristen, Sorry for the trouble! Can you please try the following? 1. Go to Preferences » Advanced 2. Disable “Faster Docker Volumes” if it’s enabled ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 11, 2018, 9:24pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/3 "2018-01-11T21:24:37Z")
Thanks for the response. I did that and am still unable to connect to the site. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [January 11, 2018, 9:27pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/4 "2018-01-11T21:27:26Z")
Got it. Can you provide a screenshot of what you’re seeing in your browser? ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 11, 2018, 11:07pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/5 "2018-01-11T23:07:37Z")
> clay Lead Local by Flywheel Engineer > January 11 > Got it. > > Can you provide a screenshot of what you’re seeing in your browser? > > Visit Topic or reply to this email to respond. > > In Reply To > > kristenwhitney12 > January 11 > Thanks for the response. I did that and am still unable to connect to the site. > Visit Topic or reply to this email to respond. > > To unsubscribe from these emails, click here. ![](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/e/e2d72baed15ddf3347433fb0b21334569c49546e.jpeg) ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 15, 2018, 2:49pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/6 "2018-01-15T14:49:20Z")
Any update on this? I really need to work on this site. ---
**Author:** ![ben.turner](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/ben.turner/32/5366_2.png) [@ben.turner](https://community.localwp.com/u/ben.turner)\ **Post date:** [January 15, 2018, 7:30pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/7 "2018-01-15T19:30:16Z")
Hi @kristenwhitney12 – I don’t think that the `Undefined index: SERVER_SOFTWARE` notice is what is causing the site to not load. Notices don’t typically cause the whole site to fail. When I look at your log file, it seems like the SSL certficate – the thing that verifies the site to your browser – hasn’t been created. Can you try creating a new site and see if that site creates the certificate? If not, then you might try restarting the VM as well as the laptop. Somehow you want to get a certificate created for the site so that the browser can load it. If you have any other questions, just let me know! – Ben ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 15, 2018, 7:57pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/8 "2018-01-15T19:57:16Z")
I have created a new site and am still unable to access it. ![](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/1/14462919ded01ddc09ec52618e4ffb9058eacaaf.jpeg) ---
**Author:** ![ben.turner](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/ben.turner/32/5366_2.png) [@ben.turner](https://community.localwp.com/u/ben.turner)\ **Post date:** [January 15, 2018, 8:21pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/9 "2018-01-15T20:21:04Z")
What happens when you click the button to “Trust” the certificate under the SSL tab? Are you able to open the site after it has been trusted? ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 15, 2018, 8:41pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/10 "2018-01-15T20:41:47Z")
I get a notification (below), then nothing. ![](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/d/dd587dcc2ebd7c9b55e771b746adecd64fc2ee6c.jpeg) ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 16, 2018, 4:37pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/11 "2018-01-16T16:37:32Z")
Anything? I really need this issue resolved. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [January 16, 2018, 7:14pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/12 "2018-01-16T19:14:26Z")
Hi @kristenwhitney12, It looks like there’s an error with one of the dependencies in Local. Specifically, the OpenSSL binary that ships with Local. Are you running anti-virus of any type? Also, have you tried redownloading Local? ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 16, 2018, 7:51pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/13 "2018-01-16T19:51:16Z")
I have re-downloaded, deleted and re-added the site, and done everything else and it still does not work. ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 16, 2018, 8:25pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/14 "2018-01-16T20:25:43Z")
I have also attempted to add an additional site with all of the same problems. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [January 16, 2018, 9:34pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/15 "2018-01-16T21:34:59Z")
> [@kristenwhitney12](#): > > I have re-downloaded, deleted and re-added the site, and done everything > > else and it still does not work. Got it. Can you provide the log file again? Also, are you running anti-virus of any type? Thank you for your patience! ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 16, 2018, 9:51pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/16 "2018-01-16T21:51:09Z")
I’m working on a Mac and am not running any anti-virus. Attached is the log. [local-by-flywheel.log](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/2X/1/129c8aceec942a0bb18a51b56065b2869e3bbf22.log) (48.2 KB) ---
**Author:** ![kristenwhitney12](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kristenwhitney12](https://community.localwp.com/u/kristenwhitney12)\ **Post date:** [January 17, 2018, 2:57pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/17 "2018-01-17T14:57:05Z")
I have uninstalled and reinstalled Local and it is still not working. ---
**Author:** ![clay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/clay/32/8248_2.png) [@clay](https://community.localwp.com/u/clay)\ **Post date:** [January 29, 2018, 10:47pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/18 "2018-01-29T22:47:58Z")
@kristenwhitney12, Sorry for the delay getting back to you on this. It looks like the default configuration file for OpenSSL is missing. Can you open Terminal and run the following command? ```auto cp /System/Library/OpenSSL/openssl.cnf /usr/local/ssl/openssl.cnf ``` As long as there aren’t any errors after running that command, try re-opening Local and creating a new site. ---
**Author:** ![jlevett](https://avatars.discourse-cdn.com/v4/letter/j/e95f7d/32.png) [@jlevett](https://community.localwp.com/u/jlevett)\ **Post date:** [February 23, 2018, 1:07pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/19 "2018-02-23T13:07:25Z")
Hi, I think I have the same problem. I’ve newly installed local and set up a new local site, on a Mac, but when I try to view site I get the same ERR\_CONNECTION\_REFUSED page in Chrome. (Safari won’t finish loading and Firefox says “Firefox can’t establish a connection to the server”.) In my Local log, this error keeps coming up: Error: CERTIFICATE not found from openssl output: —stdout— —stderr— WARNING: can’t open config file: /usr/local/ssl/openssl.cnf And when I run in Terminal the command you’ve provided above, I get the following return: cp: /usr/local/ssl/openssl.cnf: No such file or directory Any ideas how to fix this? Faster Docker Volumes is disabled, the Environment is Preferred, I’ve clicked “Trust” in SSL and entered admin password on prompt, no anti-virus software is running, I’ve restarted Local Machine, and I’ve completely uninstalled Local and VirtualBox and re-installed them following your steps provided [here](https://local.getflywheel.com/community/t/how-do-i-uninstall-local-on-macos/501). Many thanks for any help, I’m excited to get Local working! ---
**Author:** ![elwalker](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/elwalker/32/5516_2.png) [@elwalker](https://community.localwp.com/u/elwalker)\ **Post date:** [February 23, 2018, 4:53pm UTC](https://community.localwp.com/t/the-site-cant-be-reached/4759/20 "2018-02-23T16:53:08Z")
I have the same issue. On sites I was previously working on and adding new sites. The database connection does not work. I get this message and similar for all sites: This page isn’t working cornish-seascapes.local didn’t send any data. ERR\_EMPTY\_RESPONSE I did notice in the Wordpress installation that there was no wp-config file, so I used the sample file to enter the database details. i still can’t access. I didn’t really know what i was doing with Terminal but I also got the message: No such file or directory Can you help? [Next page](https://community.localwp.com/t/the-site-cant-be-reached/4759.md?page=2)