# Uh-oh! We ran into an issue when pulling from WP Engine - Can't pull any database changes but can still push files? **URL:** \ **Category:** Support\ **Tags:** mac\ **Created:** [August 6, 2024, 1:24pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053 "2024-08-06T13:24:56Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![jason\_bourne](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jason\_bourne](https://community.localwp.com/u/jason_bourne)\ **Post date:** [August 6, 2024, 1:24pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/1 "2024-08-06T13:24:56Z")
### What issue or error are you experiencing? I’m receiving a red banner saying “Uh-oh! We ran into an issue pulling from WP Engine” every time I try to pull and neither the database nor files are pulled * * * ### What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc Try pulling the website - I’m not doing anything special, the website was already connected to my WP Engine account and working fine for weeks until maybe a week or two ago when every time I would try and pull it would throw the error. However, pushing file changes still works. * * * ### System Details - **Local Version:** 9.0.5 - **Operating System (OS) and OS version:** Mac Sonoma 14.5 * * * ### Local Logs Attach your Local Logs here ([Help Doc - Retrieving Local’s Log](https://localwp.com/help-docs/troubleshooting/retrieving-locals-log-file/)) [local-logs3.zip](https://community.localwp.com/uploads/short-url/27khbnzZjcfQ5sZahXf1gxQlBWu.zip) (688.6 KB) * * * _ **Security Reminder** _ Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 6, 2024, 3:00pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/2 "2024-08-06T15:00:24Z")
Hey @jason_bourne Could you try these reset steps below to refresh your connection and see if that works? - Log out of WPE in the local app - Quit Local app - Disable/Reenable API Access in your WPE dashboard - Open Local - Log back into WPE in the Local app Keep us posted and we’d be happy to help further! ---
**Author:** ![jason\_bourne](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jason\_bourne](https://community.localwp.com/u/jason_bourne)\ **Post date:** [August 6, 2024, 3:52pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/3 "2024-08-06T15:52:32Z")
Nope still did not work, unfortunately - here’s the updated log [local-logs4.zip](https://community.localwp.com/uploads/short-url/ya7SyS18s3pTh84aO1TxEKkV8CO.zip) (694.1 KB) ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 6, 2024, 3:58pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/4 "2024-08-06T15:58:15Z")
Is it only this specific install that’s giving you trouble? Or any of the sites on your account? ---
**Author:** ![jason\_bourne](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jason\_bourne](https://community.localwp.com/u/jason_bourne)\ **Post date:** [August 6, 2024, 4:06pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/5 "2024-08-06T16:06:35Z")
All sites on my account - I even made a new one earlier this morning and it is still failing to pull ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 6, 2024, 4:11pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/6 "2024-08-06T16:11:08Z")
Do you normally use the same email in WPE that you have associated with your user here in the Forums? I checked that email but it doesn’t look like the account is set up on the WPE side. ---
**Author:** ![jason\_bourne](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jason\_bourne](https://community.localwp.com/u/jason_bourne)\ **Post date:** [August 6, 2024, 4:15pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/7 "2024-08-06T16:15:18Z")
No, the WPE account is our dedicated server for our clients so the email on the account is different ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 6, 2024, 4:22pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/8 "2024-08-06T16:22:57Z")
Is there anything unique about your connection? Are you using a VPN? Office network? Broadband? For any site where you can’t pull, does downloading a backup and direct importing work as an alternative? - Create and Download a Backup from WPE: [Backup and Restore - Support Center](https://wpengine.com/support/restore/#Download_a_Backup) - Import into Local: [Import/Export a WordPress Site - Local](https://localwp.com/help-docs/getting-started/how-to-import-a-wordpress-site-into-local/) Does the timing from a week or two ago coincide with an update of your Local app or some other update on your machine? If you think it might be related to the Local update does downgrading get things running again? > **[Downgrade Local Version](https://localwp.com/help-docs/troubleshooting/downgrade-local-version/)** > > Downgrading Local may be used to troubleshoot issues presented with a newer version or other various reasons. We recommend running Local on the latest version available when possible. ---
**Author:** ![jason\_bourne](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jason\_bourne](https://community.localwp.com/u/jason_bourne)\ **Post date:** [August 6, 2024, 4:45pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/9 "2024-08-06T16:45:13Z")
Nope nothing special I WFH so there isn’t an elaborate firewall or VPN that would affect the connection - the workaround using a backup worked, however, downgrading versions didn’t (or maybe I didn’t try an old enough version) I tried both 9.0.4 and 9.0.1 Also, I do have an M1 chip - not sure if I specified that before or if it makes a difference ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 6, 2024, 4:59pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/10 "2024-08-06T16:59:55Z")
I’m glad the direct import works as an alternative. You also mentioned that pushing still works without any problems? It’s just pulling? The M1 chip shouldn’t be an issue if you’ve been using that for awhile. If it was a new machine and you’re using the Apple Silicon build we’d just make sure that you have Rosetta installed, but if that was a problem you wouldn’t even be able to create, start sites. ---
**Author:** ![jason\_bourne](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jason\_bourne](https://community.localwp.com/u/jason_bourne)\ **Post date:** [August 6, 2024, 5:28pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/11 "2024-08-06T17:28:03Z")
Yup, pushing file changes works I haven’t tried to push the database so I’m not sure on that front but pulling files or database does not work at all Update: Pushing files was working before, but now I can neither push or pull updated log below [local-logs5.zip](https://community.localwp.com/uploads/short-url/yzkDkiAGmx5g7pX9peIfAvyulp7.zip) (700.1 KB) ---
**Author:** ![kylesandstrom](https://avatars.discourse-cdn.com/v4/letter/k/91b2a8/32.png) [@kylesandstrom](https://community.localwp.com/u/kylesandstrom)\ **Post date:** [August 6, 2024, 6:48pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/12 "2024-08-06T18:48:56Z")
I’ve been having the exact same problems since last Thursday. ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [August 6, 2024, 7:50pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/13 "2024-08-06T19:50:26Z")
@jason_bourne @kylesandstrom It look like WPE has some SSH Gateway issue going on at the moment, which would likely impact Local Connect functionality as well: > **[Loading...](https://wpenginestatus.com/incidents/624733)** > > StatusHub The test would be to see if you can connect to any of your sites that aren’t working for Local Connect via SSH. If you’re unable to do so then that’s likely the cause. You could try reaching out to WPE support directly as well to see if your install is impacted by the outage. ---
**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\ **Post date:** [August 8, 2024, 3:35pm UTC](https://community.localwp.com/t/uh-oh-we-ran-into-an-issue-when-pulling-from-wp-engine-cant-pull-any-database-changes-but-can-still-push-files/44053/14 "2024-08-08T15:35:08Z")
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