# Unable to Create a New Site on Windows

**URL:** <https://community.localwp.com/t/unable-to-create-a-new-site-on-windows/42031>\
**Category:** Support\
**Created:** [March 21, 2024, 3:48pm UTC](https://community.localwp.com/t/unable-to-create-a-new-site-on-windows/42031 "2024-03-21T15:48:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tzuyunh](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@tzuyunh](https://community.localwp.com/u/tzuyunh)\
**Post date:** [March 21, 2024, 3:48pm UTC](https://community.localwp.com/t/unable-to-create-a-new-site-on-windows/42031/1 "2024-03-21T15:48:06Z")

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### What issue or error are you experiencing?

I had downloaded the latest version but couldn’t create a new site. The message I got was as the picture below:

 ![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/7/a/7a823d973b5159dc02c7bfcbbf411f97055f0b82.png)

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### What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

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### System Details

- **Local Version:**

- **Operating System (OS) and OS version:**

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### Local Logs

Attach your Local Logs here ([Help Doc - Retrieving Local’s Log](https://localwp.com/help-docs/troubleshooting/retrieving-locals-log-file/))

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_ **Security Reminder** _  
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

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**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\
**Post date:** [March 22, 2024, 2:28pm UTC](https://community.localwp.com/t/unable-to-create-a-new-site-on-windows/42031/2 "2024-03-22T14:28:36Z")

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Hi @tzuyunh

It looks like this error may be due to a special character in your Windows username.

Can you try creating and using a user directory without extended characters?

> [@Special characters not supported on Windows username/password](https://community.localwp.com/t/unable-to-provision-site-due-to-special-characters-in-windows-username/14419):
>
> Moderator Note: Known Bug Summary Thank you everyone who has chimed in and helps clarify this issue! The general problem is that when a Windows Username includes special characters (so an apostrophe ' or a non-ASCII character like é) it can break the commands Local uses to communicate with the MySQL database. Usernames that have an apostrophe in them should be fixed, so update to the most recent version of Local if the username has an apostrophe in it. Read on for what you can do if the userna…

Thanks!

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**Author:** ![system](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/system/32/1_2.png) [@system](https://community.localwp.com/u/system)\
**Post date:** [June 20, 2024, 2:29pm UTC](https://community.localwp.com/t/unable-to-create-a-new-site-on-windows/42031/3 "2024-06-20T14:29:13Z")

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