# Unable to start website **URL:** \ **Category:** Support\ **Created:** [February 10, 2025, 3:00pm UTC](https://community.localwp.com/t/unable-to-start-website/47019 "2025-02-10T15:00:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 10, 2025, 3:00pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/1 "2025-02-10T15:00:33Z")
Hi, since a moment I’m unable to launch a website, it’s stuck on “starting”. I try to uninstal and install again, and import website. If I switch the php version it’s stucks on “provisioning”. Thanks ---
**Author:** ![nickc](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nickc/32/21209_2.png) [@nickc](https://community.localwp.com/u/nickc)\ **Post date:** [February 10, 2025, 3:05pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/2 "2025-02-10T15:05:13Z")
Hi, @murdok. Please could you share the info we ask for in the post template? - Version of Local. - OS - Local logs: [Retrieve Local’s Log File - Local](https://localwp.com/help-docs/troubleshooting/retrieving-locals-log-file/) ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 10, 2025, 3:18pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/3 "2025-02-10T15:18:39Z")
Hi, yes of course, it’s the last version of local Version 9.2.0+6762 on Windows 10 up to date. The log in attachment. Thanks [local-lightning.log](https://community.localwp.com/uploads/short-url/bdEy2XVbDdsNdDDOWg6eIIr06fE.log) (51.2 KB) ---
**Author:** ![nickc](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nickc/32/21209_2.png) [@nickc](https://community.localwp.com/u/nickc)\ **Post date:** [February 10, 2025, 3:48pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/4 "2025-02-10T15:48:17Z")
Thanks for your logs, @murdok. They show that MySQL is unable to start, possibly due to a data corruption issue. Perhaps you could try importing your site from the Local Sites folder? (If you’ve already tried this, be sure to try it with both MySQL 5 and a newer version like 8.0.16.) > **[Import/Export a WordPress Site](https://localwp.com/help-docs/getting-started/how-to-import-a-wordpress-site-into-local/#restore-local-site-from-site-files)** > > This help document will walk you through how to import and export a site to and from Local. It will also go over how to restore from only Local site files. Table of Contents: Local is pretty flexible… ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 10, 2025, 4:11pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/5 "2025-02-10T16:11:31Z")
Thanks for the reply, I made this but it’s stucks in ![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/9/2/923044b5b13a5c00c52b021737a7f5656ebb7f87.png) (mysql 8.0.16) ---
**Author:** ![nickc](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nickc/32/21209_2.png) [@nickc](https://community.localwp.com/u/nickc)\ **Post date:** [February 10, 2025, 4:16pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/6 "2025-02-10T16:16:09Z")
Thanks for trying that! How big is the database? You may have to wait a little longer if it’s particularly large. If you’ve waited a significant time, please could you share your logs again in case that reveals more info? ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 10, 2025, 6:12pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/7 "2025-02-10T18:12:34Z")
There are the databases size ![image](https://us1.discourse-cdn.com/flex019/uploads/lwpforums/original/3X/e/c/ec57e50d71100a493516074069a56bcf9e502ba4.png) Yes i waited a long time. There is the logs thanks [local-lightning.log](https://community.localwp.com/uploads/short-url/6gje2XQKwmnUvcDLPWBMYhBIjrE.log) (5.8 KB) ---
**Author:** ![nickc](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nickc/32/21209_2.png) [@nickc](https://community.localwp.com/u/nickc)\ **Post date:** [February 11, 2025, 9:25am UTC](https://community.localwp.com/t/unable-to-start-website/47019/8 "2025-02-11T09:25:41Z")
Thanks for the size info and updated logs, @murdok. The logs include lines that suggest Local is not able to run normally on your machine due to permissions errors: ```auto "class":"HostsFileService","error":{},"exitCode":{},"level":"error","message":"Could not update hosts.", "message":"Unable to import site.","stack":"Error: EPERM: operation not permitted, open 'I:\\Local Sites\\Annecy Mountains 2025\\app\\public\\wp-config.php'\n ``` We sometimes see this due to security or antivirus software. You could try checking the Windows troubleshooting steps here: > **[Troubleshoot: Windows + Local](https://localwp.com/help-docs/troubleshooting/troubleshoot-windows-local/)** > > Windows is the operating system of choice for the majority of Local users, and while Local is compatible with Windows, below we will break down some common troubleshooting steps for Windows users to… ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 11, 2025, 10:18am UTC](https://community.localwp.com/t/unable-to-start-website/47019/9 "2025-02-11T10:18:02Z")
thanks for the help, it’s seems to be ok with a manual import. ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 19, 2025, 9:41am UTC](https://community.localwp.com/t/unable-to-start-website/47019/10 "2025-02-19T09:41:26Z")
Hi, this morning I wanted to work on Local and again it goes round in circles on “starting”. Thanks ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [February 19, 2025, 2:03pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/11 "2025-02-19T14:03:00Z")
Did you have a chance to go through this guide shared above @murdok? Some common Windows issues to check would be to make sure you’re running Local as an admin user, that you don’t have any security blockers, and that Local has access to update your Hosts file. > **[Troubleshoot: Windows + Local](https://localwp.com/help-docs/troubleshooting/troubleshoot-windows-local/)** > > Windows is the operating system of choice for the majority of Local users, and while Local is compatible with Windows, below we will break down some common troubleshooting steps for Windows users to… ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 19, 2025, 2:07pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/12 "2025-02-19T14:07:40Z")
yes I had read it and it is launched as administrator ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [February 19, 2025, 2:10pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/13 "2025-02-19T14:10:37Z")
Have you checked if your Hosts File is set to Read Only? Do you have any antivirus, security, or firewall applications that could be blocking Local? ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 19, 2025, 3:31pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/14 "2025-02-19T15:31:54Z")
yes I checked the read only on the hosts file, put the application in whitelist on avast and no other blocking at the firewall level ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [February 19, 2025, 4:04pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/15 "2025-02-19T16:04:55Z")
Are you able to create a new, blank website and access that okay or do you have the same problem? ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 19, 2025, 4:20pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/16 "2025-02-19T16:20:22Z")
I just did a test with a new site it works fine. What is surprising is that the site that has a problem must have been reimported recently (see this topic) and since then no change and it no longer works ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [February 21, 2025, 1:50pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/17 "2025-02-21T13:50:34Z")
I wonder if disabling plugins would yield any change? If you can’t get into the Site Shell you could navigate to the plugin folder directly in your site files and change or move the folder, and then restart Local. ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 21, 2025, 2:24pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/18 "2025-02-21T14:24:41Z")
I just did it the plugins folder is empty but I still have the same problem ---
**Author:** ![Nick-B](https://sea1.discourse-cdn.com/flex019/user_avatar/community.localwp.com/nick-b/32/16140_2.png) [@Nick-B](https://community.localwp.com/u/Nick-B)\ **Post date:** [February 21, 2025, 2:27pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/19 "2025-02-21T14:27:26Z")
Since new, blank sites are working for you it seems like something else specific with this site is causing an issue. You could try swapping out the theme as well to see if that changes anything. Or you could try re-importing the site manually into a new site that’s working as it should be. [Manually Import a Local Site](https://localwp.com/help-docs/getting-started/how-to-import-a-wordpress-site-into-local/#Manually-Import-a-Local-site) ---
**Author:** ![murdok](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@murdok](https://community.localwp.com/u/murdok)\ **Post date:** [February 21, 2025, 4:10pm UTC](https://community.localwp.com/t/unable-to-start-website/47019/20 "2025-02-21T16:10:17Z")
Thanks I will do some tests [Next page](https://community.localwp.com/t/unable-to-start-website/47019.md?page=2)