Couldn't establish connection of Local with my account

Support
1

What issue or error are you experiencing?

I tried to generate a live link which requires account connection. But my account couldn’t connect to Local APP. The software just doesn’t respond.

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

System Details

  • Local Version:

  • Operating System (OS) and OS version: Windows 10

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Error from Local Logs:

2025/01/07 17:16:26 [alert] 11540#8868: OpenEvent(“ngx_master_23200”) failed (2: The system cannot find the file specified)
2025/01/07 17:16:26 [warn] 21608#17444: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:1
2025/01/07 17:16:26 [warn] 21608#17444: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:2
2025/01/07 17:16:26 [warn] 21608#17444: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:1
2025/01/07 17:16:26 [warn] 21608#17444: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:2
2025/01/07 17:16:26 [warn] 24472#13148: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:1
2025/01/07 17:16:26 [warn] 24472#13148: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:2
2025/01/07 17:16:26 [warn] 24472#13148: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:1
2025/01/07 17:16:26 [warn] 24472#13148: the “listen … http2” directive is deprecated, use the “http2” directive instead in C:/Users/1/AppData/Roaming/Local/run/router/nginx/conf/server-block-ssl.conf:2

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Hi @lyj126

So you were able to get signed into Local Hub but your Live Link won’t enable? Or were you not able to get signed in at all?

Feel free to send us a screenshot!

3

Hi Nick,

I clicked “open local to continue” but the desktop app doesn’t respond. It’s still not signed in.

image
image1164×816 28.9 KB

02 Local App
02 Local App531×228 13.3 KB

4

Hey @lyj126 - Thank you for those screenshots. We have a Windows Troubleshooting guide below that goes over some common items worth checking. For example, make sure you’re running Local as an admin user, that you don’t have any security blockers, and that Local has access to update your Hosts file.

6

Hi Nick,

I’ve tried all the methods mentioned in the troubleshooting guide. But none of them have resolved this issue.

Because this live link feature is not that important. So It doesn’t bother me if this feature is unavailable.

Thanks for your help anyway

7

Okay sounds good @lyj126. I’m glad everything is working for you otherwise. If you have any other questions or concerns don’t hesitate to reach back out. We are always happy to help!