Since the url contains ngrok, that means that this is the free version of Live Links, and has some limitations.
Issues like this were one of the reasons that we created our own version of remote access called “Live Links Pro.”
I think you have two general options going forward:
-
Use Live Links Pro: Live Links Pro Help Doc
-
Use a staging server to push your changes up for client review
I usually lean more towards the second option for client review, since there’s less chance of things breaking during a meeting (This is covid time – kids ripping the router out of the wall, comcast is messing with the lines again, etc…)
For quick shares of work-in-progress with your team or nimble client, then Live Links is definitely a good tool!