Local Community

Lost my 2 Factor Authentication

Issue Summary

I have managed to lock myself out of my two factor authentication. Is there a way to get me back into the account / generate a new QR code to re-pair my authenticator?

I cannot find the pairing codes - sorry, my fault on that.

Hello there, Andrew! :wave:

I’ve sent you a direct message to help support you with this request.

Thank you!

:woman_technologist:t3: Sam

Sam,

Very much appreciated. I have replied from my Gmail

Regards,
Andy Webber

Hello Andy,

Thank you for verifying! I have disabled 2-factor authentication for your Local account and you should be able to set it up again.

Please reach out if you have any questions, I’ll be happy to help.

I’ll close this ticket now.

Best,

Sam