Stuck in Startup

Support
1

The Local UI won’t start up. Stuck in startup / ellipsis mode. Both updated version and previous.

2

Hi @staeven,

Sorry for the trouble!

Can you try accessing Help » Restart Local’s Machine? If that doesn’t help, can you go to Help » Reveal Local’s Log and then provide the log here?

3

Hi Clay - I am also experiencing this in my Mac instance. I did not choose to do the upgrade when prompted as I had read a previous users issue where his sites were blown away when upgrading. I wanted to start with the version, run a backup/export, then run the upgrade in case all hell broke loose during the upgrade process. I can’t even get the old version to start though.

Restarting the local machine as you suggested was not successful. I am pasting Local Machine log for today per your request:

May 30, 2017, 5:01 PM EDT - info: [main/index] Existing Pressmatic data does not exist.
May 30, 2017, 5:01 PM EDT - info: [main/check-system] Check System: Docker Machine:  
{ stdout: 'Stopped\n', stderr: '' }
May 30, 2017, 5:01 PM EDT - info: [renderer/RendererAddonLoader] Renderer Loading Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:01 PM EDT - info: [renderer/RendererAddonLoader] Renderer Successfully Loaded Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:01 PM EDT - warn: [renderer/RendererAddonLoader] Renderer Add-on not enabled: local-addon-intellij-xdebug
May 30, 2017, 5:01 PM EDT - info: [renderer/CheckEnvPage] Check system promise response: [ undefined, 'machine-halted' ] machine-halted
May 30, 2017, 5:01 PM EDT - info: [main/docker-machine] Running  /Applications/Local by Flywheel.app/Contents/Resources/extraResources/virtual-machine/vendor/docker/osx/docker-machine start local-by-flywheel
May 30, 2017, 5:01 PM EDT - info: [main/autoUpdater] Found version 2.0.1 at https://local.getflywheel.com/local-updater/releases/2.0.1/release.json
May 30, 2017, 5:02 PM EDT - info: [main/docker-machine] Starting "local-by-flywheel"...
May 30, 2017, 5:02 PM EDT - info: [main/docker-machine] (local-by-flywheel) Check network to re-create if needed...
May 30, 2017, 5:02 PM EDT - info: [main/docker-machine] (local-by-flywheel) Waiting for an IP...
May 30, 2017, 5:14 PM EDT - warn: [main/docker-machine] Too many retries waiting for SSH to be available.  Last error: Maximum number of retries (60) exceeded
May 30, 2017, 5:28 PM EDT - info: [main/index] before-quit: 
{ SJTbo40kZ: 'halted' }
May 30, 2017, 5:28 PM EDT - info: [main/index] All Local sites are stopped. Shutting down VM.
May 30, 2017, 5:28 PM EDT - info: [main/index] Existing Pressmatic data does not exist.
May 30, 2017, 5:28 PM EDT - info: [main/set-docker-env] Getting Docker Machine env.
May 30, 2017, 5:28 PM EDT - info: [renderer/RendererAddonLoader] Renderer Loading Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:28 PM EDT - info: [renderer/RendererAddonLoader] Renderer Successfully Loaded Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:28 PM EDT - warn: [renderer/RendererAddonLoader] Renderer Add-on not enabled: local-addon-intellij-xdebug
May 30, 2017, 5:28 PM EDT - info: [main/autoUpdater] Found version 2.0.1 at https://local.getflywheel.com/local-updater/releases/2.0.1/release.json
May 30, 2017, 5:30 PM EDT - info: [main/index] before-quit: 
{ SJTbo40kZ: 'halted' }
May 30, 2017, 5:30 PM EDT - info: [main/index] All Local sites are stopped. Shutting down VM.
May 30, 2017, 5:30 PM EDT - info: [main/index] Existing Pressmatic data does not exist.
May 30, 2017, 5:30 PM EDT - info: [main/set-docker-env] Getting Docker Machine env.
May 30, 2017, 5:30 PM EDT - info: [renderer/RendererAddonLoader] Renderer Loading Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:30 PM EDT - info: [renderer/RendererAddonLoader] Renderer Successfully Loaded Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:30 PM EDT - warn: [renderer/RendererAddonLoader] Renderer Add-on not enabled: local-addon-intellij-xdebug
May 30, 2017, 5:30 PM EDT - warn: [main/autoUpdater]  Error: getaddrinfo ENOTFOUND local.getflywheel.com local.getflywheel.com:443
    at errnoException (dns.js:28:10)
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:76:26)
May 30, 2017, 5:33 PM EDT - info: [main/index] before-quit: 
{ SJTbo40kZ: 'halted' }
May 30, 2017, 5:33 PM EDT - info: [main/index] All Local sites are stopped. Shutting down VM.
May 30, 2017, 5:33 PM EDT - info: [main/index] Existing Pressmatic data does not exist.
May 30, 2017, 5:33 PM EDT - info: [main/set-docker-env] Getting Docker Machine env.
May 30, 2017, 5:33 PM EDT - info: [renderer/RendererAddonLoader] Renderer Loading Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:33 PM EDT - info: [renderer/RendererAddonLoader] Renderer Successfully Loaded Add-on: /Applications/Local by Flywheel.app/Contents/Resources/extraResources/addons/local-addon-demo-urls/lib/renderer.js
May 30, 2017, 5:33 PM EDT - warn: [renderer/RendererAddonLoader] Renderer Add-on not enabled: local-addon-intellij-xdebug
May 30, 2017, 5:33 PM EDT - info: [main/autoUpdater] Found version 2.0.1 at https://local.getflywheel.com/local-updater/releases/2.0.1/release.json
May 30, 2017, 5:34 PM EDT - info: [main/docker-machine] Running  /Applications/Local by Flywheel.app/Contents/Resources/extraResources/virtual-machine/vendor/docker/osx/docker-machine stop local-by-flywheel
May 30, 2017, 5:34 PM EDT - info: [main/docker-machine] Stopping "local-by-flywheel"...
4

Hi Kurt,

Sorry for the trouble!

Can you please try the following?

  1. Quit Local
  2. Open /Applications/VirtualBox.app
  3. Right-click on local-by-flywheel (or pressmatic) and go to “Reset” (synonymous with reboot, restart, etc)
  4. Re-open Local
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5

Excellent - that worked great, Clay - much appreciated. I was able to follow this to get back up and running so I could make an export before the upgrade. I also discovered that the VirtualBox needed to be updated as well so I did that too. I’m all set on the new version of Local now. Thanks again.

1 Like