I’m trying to create a new site. After entering its name, I proceed to the next step to input my username, password, and email. When I click the “ADD SITE” button for the first time, it accepts the input but doesn’t redirect me anywhere. However, when I click the button again, it becomes unresponsive. When I try to recreate the site using the same name, it gives an error stating that the site already exists.
What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc
Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.
Hi @gadishimwe - We have a Windows Troubleshooting guide below that goes over some common items worth checking. For example, make sure you’re running Local as an admin user, that you don’t have any security blockers, and that Local has access to update your Hosts file.
It’s tough to say for certain @gadishimwe but it seems like something on your device is blocking Local from finishing up that site creation. When you click add site do you get any of the prompts shown in that Windows guide as far allowing Local to proceed with changes?
When I click ‘Add Site,’ the name I assigned to the site is stored somewhere, but I’m not sure where. If I try to create another site with the same name, I get an error message saying, 'The website name already exists.
When I click ‘Add Site,’ the name I assigned to the site is stored somewhere, but I’m not sure where. If I try to create another site with the same name, I get an error message saying, 'The website name already exists.
So then if you try to create a site with a completely different name does the same thing happen again?
In your local log it looks like there might be some connection troubles. Is there anything unique about your network? Are you using an employer network, network proxy, VPN, broadband, etc?
There are steps in our guide I linked above, but let me know if you specifically have any questions. You might have to use your finder to search your device as well.
