Issue Summary
I am not able to login to localwp. I initially connected my google account, changed my password on localwp. Then disconnect from google once I could not login to localwp. Still I cannot login to localwp.
I get this error
“Failed to obtain access token
Whoops!
We encountered an error while trying to log you in.
Please close this page and try again.”
I see this in the logs, my company operates a network endpoint from Symantec, it could be blocking the issuer certificate.
{“thread”:“main”,“reason”:{“code”:“UNABLE_TO_GET_ISSUER_CERT_LOCALLY”},“p”:{},“eventId”:“b5acaaeba65447b881d2861464985f05”,“level”:“warn”,“message”:“Unhandled Rejection.”,“timestamp”:“2022-09-27T19:41:38.021Z”}
{“thread”:“main”,“reason”:{“code”:“UNABLE_TO_GET_ISSUER_CERT_LOCALLY”},“p”:{},“eventId”:“69b1f24575aa4e4291e634980a083d9d”,“level”:“warn”,“message”:“Unhandled Rejection.”,“timestamp”:“2022-09-27T19:41:43.027Z”}
Can you provide issuer certificate through this forum? Perhaps I can add it onto my files.
Troubleshooting Questions
Checked logs
Turned off company VPN
change browser from preferences, tried Edge, Firefox & Chrome - none work
Replication
open localwp
click on sign in
try to sign in
it will launch browser and login to localwp website
and show error
System Details
-
Which version of Local is being used?
6.4.3 6116 -
What Operating System (OS) and OS version is being used?
Windows 10 -
Attach the Local Log. See this Help Doc for instructions on how to do so:
- [Retrievin
local-logs.zip (1.5 KB)
g Local’s Log](Retrieving Local’s Log File - Local)
- [Retrievin