Cloud Backups not creating backup for large website

Local Add-ons Cloud Backups
1

Hi there!

I am trying to make a cloud backup of a pretty large website around 6 GB on the server and upon creating a backup it runs into an error. Can someone help me figuring out how to resolve this?
Thanks

2

Hi @Saad! 6GB isn’t too big but there could be something inhibiting the connection. Is this a personal device and home network? Or is there anything unique about how you connect to the internet?

As a workaround, you can click on your site name on the left side of your app and select Export from the drop down to create a full site export zip. That way you can save that to your own Cloud or External storage for a backup. You can also do this with a free plugin like WP Migrate Lite. WP Migrate Lite – WordPress Migration Made Easy – WordPress plugin | WordPress.org

3

Hi Nick, thanks for replying! Well before I resort to using the plugin you mentioned let’s try fixing this one.

I am currently using Mac, and on my company’s network. I am not sure if there is anything unique that I use to connect to the network but I have been able to create backups for website that are under 2GB but anything over is runs into the error in the screenshot above.
Even if I pull a website over 6 GB that runs into an error as well. Is this strictly restricted to network? How can I solve this?

4

If you’re using your employer’s network, they might have some kind of throttling or security that is inhibiting the connection. Are you able to connect to another network at home or with a hotspot to test and see if it works? Otherwise, you might check with the IT/security team at your company to see if they have any recommendations for this.

5

@Nick-B can you please delete the image I posted on my initial post? Thank you!:raising_hands:

I have managed to pull a large website 11 GBs but unable to make backup. I’ll talk to my network team but makes me wonder why would I be able to pull but not create a backup

6

Hi @Saad

I’ve removed that image as requested.

As a test if you create a new, blank Local site can you create a Cloud Backup of that? Or does it also throw an error? That would rule out whether the size is the problem or not.

Can you tell us more about your setup as well?

  • You mentioned you’re on a Mac but what is your OS version?

  • What version of Local are you on?

  • Can you share a full Local Log here with us? There are some different ways to access and share Local Logs. For us to be able to troubleshoot thoroughly, please click the Download Local Logs button from the Support tab in Local. This will generate a zip archive that contains the Local log along with some other diagnostic information to help quickly zero in on any issues that Local is encountering.

7

Thank you!

Yes I can backup a new blank site. I think I found the error from the error logs which complains about: ERR_CHILD_PROCESS_STDIO_MAXBUFFER. It seems to complain about exceeding Nodejs buffer size. Could you tell me more about it and how acn I resolve this error to make my backup. My local version is Version 9.2.5+6810

I was able to find this thread but apparently the problem resolved on its own for that person Error: stderr maxBuffer length exceeded - #4 by Nick-B

8

Can you share your full Local Log file with us here @Saad? Or if you’d prefer to keep it private I can send you a DM to share it there. Thanks!

9

@Nick-B I am sorry but I would prefer not to share the the log file even privately due to sensitive data that might get exposed. I tried with my home wifi and it’s still failing for me. Can you tell me how to investigate and what to look for in the logs to figure out the problem please?

10

Hey @Saad - It sounds like based on the information you’ve provided so far that the issue is with this specific site, since you can make backups of others sites and you’ve pulled larger sites without trouble.

So what might be different about this site? It’s only 6 GB but how big is the database? Does it have any bloat? Could there be a table that has a great many rows or something like that?

Does it have any large media? Or extra plugin backups within?

11

Hey @Nick-B yes it definitely related to this website as other websites work fine and the reason is simply the size of the website. Majority of the 6 GB is the data base (around 5.5 GBs), and about the bloat. Well there are over 10,000 posts if that could be a problem. It does have a media over 2000 images if that could affect the cloud backup. I don’t think it has any extra plugin. It just the size of the website as anything under 2 is able to have a backup, anything more than that is turning out to be a problem.

12

Thanks for the update, @Saad.

Do you have at least 6GB space left in your cloud drive (plus some extra for backup metadata)? If you’re close to storage limits there that could prevent Local from writing the full backup.

You’re welcome to share more details about the backup errors from Local’s log — it might help us to diagnose this further.

As Nick mentioned you could also try making an export with a backup plugin such as WP Migrate, then saving that export to your cloud drive manually.