Attempting to connect to Dropbox via my Local Hub account results in error “This app is unable to link additional users because it has been frozen pending review.”. The Dropbox account is functioning without issue and I’ve authorized the Local Hub login attempt via the email Dropbox sends.
Because my Dropbox account is NOT frozen I assume this has something to do with the Local Hub app making the connection.
Replication
Log into https://hub.localwp.com, choose Cloud backups from the Add-ons menu and then click the Connect button next to Dropbox.
Not sure if you need to have installed the Cloud backups add-on in Local first but I’ve done that.
Bubbling this up some more as I installed Local for the first time ever yesterday.
Same issue. I did wander over to Dropbox to see if they had anything relevant on their end. It appears that Dropbox is encouraging their users to contact their app developers to resolve the issue (Ticket).
I also have the same problem, I am using the Mac application, the Cloud Backup extension is installed, when clicking “Connect Provider” > “Dropbox connect”
I also have the same issue. I contacted Dropbox but they say that it is not their issue to solve: " Since it appears like you’re trying to connect using the other service, and not via Dropbox directly at [https://www.dropbox.com/account/connected_apps], the issue that you’re experiencing is caused by the other service you’re using, not by Dropbox. Since we’re unable to provide assistance to third party services and apps, the best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support." Is there any fix? Thanks
Hey everyone, we’re getting closer to finalizing a fix. The solution requires us to break the current connection between the Cloud Backups add-on and Dropbox.
Because of this, we’re giving existing users a chance to download any backups they currently have on the existing connection, with a goal to finalize the upgrade on October 25.
After the upgrade, the new connection should be in place and new users should be able to connect to Dropbox.
More info about this timeline can be found on this page of the Local site:
For you users that haven’t been able to connect to Dropbox, I would recommend trying again sometime after October 25th.
Thanks again for your patience with this! It’s been slow getting a fix as we’ve been trying to upgrade things with the least amount of disruption for existing users.
Hey everyone! Thank you so much for your patience with this process and I’m sorry that it has taken so long to finish!
We’ve made the switch-over to a new Dropbox connection. This means new users should be able to connect their Local account to Dropbox and use Cloud Backups!
Because this is a new app in Dropbox’s eyes, we will still need to do some final verifications with Dropbox once we have a certain number of users who have connected.
If you can, please try connecting to Dropbox, and if you see the original error message, let us know and we’ll be able to put those final verification steps in motion!
