The ‘Cloud Backups’ section at:Local Hub is not useable for me. It shows a big ‘500 Error’ sign on the screen.
Also, when I try to disconnect my Google account, it says it’s been done but when I login again its still connected. Because of all this, Im unable to use cloud backups. Makes no difference if I clear cache or use different browser.
Does this happen for all sites in Local, or just one in particular?
Happens on all sites and backup attempts fail
Are you able to create a new, plain WordPress site in Local and access it in a Browser?
Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them!
Just create a site as normal on Flywheel Local. Install Cloud Backups add-on then try to create a backup, or click on ‘Add or Manage Provider’. either way - the backup fails and the cloud backups page on the Local website shows an error.
Which version of Local is being used?
What Operating System (OS) and OS version is being used?
For example: macOS Catalina or Windows 10 Professional
macOS Monterey 12.6.3
Attach the Local Log. See this Help Doc for instructions on how to do so:
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.
Sorry for the misunderstanding but I thought that error was coming from within the App.
Anyways, I checked your email and tried accessing Cloud Backups under your user and got the same error. I disconnected your Google Account which was still enabled, so you should be good to try again fresh now if you want!
Thanks Nick. So I dont get the error on the add-ons page now (thank you!), but every attempt at creating a backup fails, on any website. Again, I have no firewalls running. Ive attached the logs. Any ideas what could be wrong?
Thanks local-logs1.zip (30.5 KB)
There may be an issue with your authorization tokens not being accepted. This could mean there is an issue with the time synchronization between Local and the server.
Can you manage your computer’s Date & Time preferences and make sure the computer is automatically setting the time and timezone? Once those have been set, you can try restarting Local and logging in again.