People with my live link & login are getting 404 errors and cannot view the site

Support
,
1

What issue or error are you experiencing?

The live link and login to the Local site I’ve started to build is not allowing people to view the site. They are getting a 404 error. Even when my computer is up and running all the time.

This is my first time using local. I’ve always just used WP Engine and their staging/dev sites for the last 10+ years. This site is being built with local so as not to disturb their live site on flywheel. Was instructed not to use staging because that cannot be backed up, and opted out of using the demo site at the advice of Flywheel agents. Please help me get the live links working for Local so the team/client can view the site. I saw there was another post on this topic from 2 years ago but there were no comments or support underneath it, so hopefully this one gets some views and responses. Thank you.

I found this post on a similar topic, and have questions about the response. How do you do a search? Live link doesn't work I don’t think topics should get turned off because if I could ask there it might help me here. —

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

You’d have to have the link and login to see. A flywheel support agent is the one who told me he was getting a 404 error.

System Details

  • Local Version:

Version 8.2.1+6583

  • Operating System (OS) and OS version:

Windows 11 Pro
Version: 22H2
OS Build: 22621.3007
Experience: Windows Feature Experience Pack 1000.22681.1000.0

Intel(R) Core™ i7-8650U CPU @ 1.90GHz 2.11 GHz

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)
I don’t see the option for an attachment, so I opened the txt file in the zipped logs file and am copy/pasting here. Is that what I’m supposed to do?

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{"class":"Process","level":"warn","message":"2024-02-01T22:18:23.056024Z 0 [System] [MY-010229] [Server] Starting crash recovery...","process":"mysql","thread":"main","timestamp":"2024-02-01T22:18:24.541Z"}
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{"class":"Process","level":"warn","message":"2024-02-01T22:18:24.434251Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.","process":"mysql","thread":"main","timestamp":"2024-02-01T22:18:24.543Z"}
{"class":"Process","level":"warn","message":"2024-02-01T22:18:24.537933Z 0 [System] [MY-010931] [Server] %%userDataPath%%\\lightning-services\\mysql-8.0.16+6\\bin\\win64\\bin\\mysqld.exe: ready for connections. Version: '8.0.16'  socket: ''  port: 10007  MySQL Community Server - GPL.","process":"mysql","thread":"main","timestamp":"2024-02-01T22:18:24.544Z"}
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Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Hello @charissa - welcome to the Local community! :wave:

I just checked and Live Links is working okay for me.

Have you tried to log out of and back into your Local account?

Have you tried to stop & restart the site?

Have you confirmed you’re using the correct link + credentials?

Let me know,

Sam

3

Hi Sam, thank you! I’ve stopped and restarted the site. I’m on a Zoom call now, but I’ll restart my computer and try all of the other steps as soon as I can and report back. The credentials and links I’ve shared are all the same as they’ve ever been when I grab them to copy/paste from the Local dashboard.
Thank you!
Best,
Charissa

4

Okay, I restarted my computer and browsers and Local, and now I can view the site on my phone, but it took a very long time to load the page, and some items are broken. For example, it’s not showing the subtitle on Revolution Slider. Otherwise, it looks okay. It’s mostly demo content from the theme right now minus the slider and some customization.
The dot next to the site name in Local is now green for the first time.

1 Like
5

Hi @charissa - thank you for letting us know it is working (mostly).

Do you need more support here?

Sam

6

Hi Sam, Yes, I do, actually. I am having trouble with the front end of the site showing changes I make on the back end. I just cleared my browser cache hoping that would help, but it did not. On WP Engine, I could just clear the site cache too, but does Local have this option? It’s definitely so much faster to build a site with WP Engine than local. Once I can get those issues ironed out, I’ll be sharing the live link with one of my team members. Thank you. Best, Charissa

1 Like
7

Hi @charissa -

Great question! Are you using the Instant Reload add-on?

Also, are the changes not showing on your Local site, Live Links only, or both?

Sam

8

Hi Sam, thanks so much for your quick response. So, I haven’t checked it on the live links, but it’s definitely not showing on my local site in my browser. I’ll try adding the Instant Reload add-on. I just added the cloud backups add-on earlier today.
Speaking of which I added the cloud backups add-on and restarted, but I don’t see where it is or how to connect it to my drive. Edit–found it in the tools tab.

1 Like
9

Hi @charissa -

Yes, please let me know if anything changes for you!

Sam

10

Thank you. So, all changes show, but the changes I make to the main text font and text weight in revolution slider. No matter what changes I make to the text in revolution slider, they show up in the edit panel, but in the preview and on the local site, it’s still the same font size, weight and settings. Any suggestions for that? In the past I’ve resolved this by clearing the browser cache and WP Engine cache, but not sure the best approach to local.

11

Hi @charissa -

Does the Revolution Slider have a cache associated with it?

What plugin (or theme) is that slider in? I’m trying to add it to a test site to see if I can find any hidden settings.

Were all of your other changes showing now with Instant Reload enabled?

Sam

12

It’s the Qwery theme from Rex Themes (via Themeforest). I updated the header font settings for the entire site, and that seemed to affect the text weight on the slider too, though maybe it’s coincidence? But I’m guessing somewhere there is a setting putting it to the h1 text, which, if so, I might want to try adjusting that, as perhaps that’s overriding my manual changes to the pixel size? Still, the text is looking good in the back end of revolution slider, but showing up on 3 lines in the front end and looking crowded. It’s showing as 2 lines in the back end as I have set it. The demo content did have 3 lines, so maybe there are other settings overriding that. Other than that it’s going well so far, and I just sent some screenshots to my team member to review before I make some further changes. And I’m going to share the live links with him now too, so I will get more feedback on how he’s able to view the site then. He is on GMT, so I don’t know if he’ll get to take a look today. Thank you very much for all your prompt help! I really appreciate it!

1 Like
13

Wow, as soon as I typed the above and returned to the site, the text is now displaying on two lines as it should! That reload add-on must work really well as recommended. Thank you very much!

Now we just need to see how my team member can view it. I’m happy to share the live links if there’s a private way to do so.

1 Like
14

Hi @charissa -

Sure - feel free to DM me and I’ll take a look. You can click my name and click “message”.

Glad things are starting to work out. Wouldn’t be a bad idea to make a backup / export every now and then, too!

Sam

15

Thank you, Sam! I’m not seeing the “message” option when I click on your name.

16

No worries, just sent you a DM.

Sam

17

Thank you, I see it. Apologies, I just took a quick lunch break. Before that I accidentally closed my laptop and my team mate got a 404 error when trying to view the site, which is what the Flyhweel agent was getting last week. Can you offer tips to keep my computer awake enough for people to view the site when I’m not actively using it? Thank you!

1 Like
18

Hi @charissa -

I’m guessing that’s what is happening to me now. If you can adjust your settings on your computer to stay awake that would probably be my suggestion.

Here’s how to do that for Mac:

Here’s how to do that for Windows:

Thank you,
Sam

19

Thank you! It’s back up and I have a call at 2PM EST, so if you cannot view it during the next hour, then there’s something else wrong. It’s showing that the site is live and the dot next to the site name is green, and the live links are currently enabled. Thank you!

1 Like
20

I typed the following up yesterday afternoon and evening, but it wouldn’t let me send it: I tried replying to your message, but it said I’d reached the maximum number of replies, so that’s a thing, I guess? Anyhow, I’ll try restarting Local and see if that works. So I restarted Local, and Aaron could not see the page. It timed out. I tried to view the page from my phone and it timed out. So, while the live links seemed to be working Friday night, they don’t seem to be working for anyone today. I can’t remember the time frame of when I’m allowed to comment again, but I’m going to try to send this now. The # limit on replies has been inconvenient as far as getting this resolved in a timely manner. I realized that there was a limit earlier, I would have replied less. Yes, so the latest is that the page times out and no one can view the live links. Thank you very much. I’ll try to keep my replies sparse so I don’t exhaust the quota again today. Edit to add: I just tried to access the site in an incognito window, and now I’m getting a 404 error.
Edit 2: I just restarted Local and the site, and now it’s not giving me the option to enable local. It’s grayed out.
Edit 3: we’re talking of switching to WP Engine if the team will allow, because all of this will go so much faster and we’ll save so much more time with WP Engine staging over local. But, in the meantime, we do need to get Local working in case that won’t be allowed.
Edit 4: I was logged out of local, so that is why I couldn’t enable the live links. It’s enabled now, so you should be able to attempt to test it again. I’m attempting to load the live link and it’s just spinning. I think it’s going to time out.
Here’s what happened: 504 Gateway Time-out

nginx
@sambrockway