Two-Factor (2FA) Verification Code Issues

Support
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144

What issue or error are you experiencing?

Trying to login to my Local account to access live links and it is acting for a verification code. I do not think I have 2FA set up on Local Hub

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

I tried resetting password, accessing from email, different browsers and devices, nothing has worked

Screen Shot 2025-03-12 at 11.40.07 AM
Screen Shot 2025-03-12 at 11.40.07 AM1328×580 15.1 KB

System Details

  • Local Version:
    9.2.2+6771
  • Operating System (OS) and OS version:
    MAC

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

145

Hi @parcelforce - Sending you a DM with more information.

146

Hi there. Can you pls dm with the instructions too? I have the same problem with 2FA verification code. Thank you

147

Yep! Reaching out @Giuli

148

I am not receiving the two-factor authentication code in my email nor on the spam folder.

149

Reaching out @Migs2025!

150

Hi Nick @Migs2025 here.

Thanks,
Miguel

151

I’ve sent you a private message @Migs2025