Unable to Log in from Desktop App

Support
1

Issue Summary

I am unable to log in to my account from the Desktop application, hence, I cannot access the Live Links. Kindly see attached images below.

Replication

The Flow. (A)

1
11920×1099 68.6 KB

Second Flow. (B)

2
23360×1882 177 KB

Last Flow. (C) The results I get when I want to log in.

3
33356×1878 149 KB

System Details

  • Which version of Local is being used?
    Latest Version. Local 6.7.2

  • What Operating System (OS) and OS version is being used?

    • macOS Ventura

  • Attach the Local Log.
    local-lightning.log (63.9 KB)

Security Reminder

Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however, there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Hi @Frank1

You might try some of these steps to see if they resolve it:

  • Use a VPN
  • Use a LTE Hotspot
  • Connect to another network
  • Use a different browser
  • Restart your network
  • Check if you have any firewall, security, or antivirus applications or extensions that could be blocking the process
3

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.