Can't access my admin dashboard for a local staged site

Support
1

Issue Summary

When opening the staged version of my site, I do see the front page, I can’t access the admin dashboard.

Troubleshooting Questions

  • Does this happen for all sites in Local, or just one in particular?
    Happens for just one site in particular

  • Are you able to create a new, plain WordPress site in Local and access it in a Browser?
    Yes

Replication

Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them!
After uploading the zip file for the site, can see the front page but can’t access the dashboard. Note that: I wasn’t able to access the actual dashboard for the site after a redirection of server for a CDN addon with a different company. Now I have regained access to that one but not to the one on the local site

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image801×556 7.9 KB

System Details

  • Which version of Local is being used?

  • What Operating System (OS) and OS version is being used?

    • For example: macOS Catalina or Windows 10 Professional

  • Attach the Local Log. See this Help Doc for instructions on how to do so:

Security Reminder

Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Hi there @nialusby -

Can you please provide more information so we can support you?

Thank you!

Sam

1 Like
3

Hi @sambrockway , thanks for your help. Here’s the information that you requested:

Local version: 7.0.1+6387

web server: nginx
PHP version 8.1.9
Database: MySQl 8.0.16
Wordpress version 6.2.2

Local logs: {“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19045”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Business”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-14T11:59:50.059Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-14T12:48:07.340532Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 2920”,“timestamp”:“2023-06-14T12:48:11.222Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-14T12:48:07.344650Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-14T12:48:11.223Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-14T12:48:11.108438Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-14T12:48:11.225Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-14T12:48:11.222304Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10007 MySQL Community Server - GPL.”,“timestamp”:“2023-06-14T12:48:11.225Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19045”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Business”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-15T09:31:28.178Z”}
{“thread”:“main”,“class”:“DeleteSiteService”,“level”:“warn”,“message”:“Could not trash”,“timestamp”:“2023-06-15T09:31:46.946Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T12:50:04.266542Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 9204”,“timestamp”:“2023-06-15T12:50:07.808Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T12:50:04.269359Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-15T12:50:07.810Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T12:50:07.753699Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-15T12:50:07.810Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T12:50:07.809594Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10007 MySQL Community Server - GPL.”,“timestamp”:“2023-06-15T12:50:07.811Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19045”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Business”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-16T07:19:10.131Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:19:32.783884Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 16092”,“timestamp”:“2023-06-16T07:19:46.346Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:19:32.848639Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-16T07:19:46.347Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:19:43.899400Z 0 [System] [MY-010229] [Server] Starting crash recovery…”,“timestamp”:“2023-06-16T07:19:46.348Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:19:43.908493Z 0 [System] [MY-010232] [Server] Crash recovery finished.”,“timestamp”:“2023-06-16T07:19:46.350Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:19:46.239591Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-16T07:19:46.351Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:19:46.346274Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10007 MySQL Community Server - GPL.”,“timestamp”:“2023-06-16T07:19:46.352Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:55:15.773940Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 7280”,“timestamp”:“2023-06-16T07:55:19.283Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:55:15.778316Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-16T07:55:19.283Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:55:19.217224Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-16T07:55:19.284Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T07:55:19.283702Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10013 MySQL Community Server - GPL.”,“timestamp”:“2023-06-16T07:55:19.285Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T12:12:21.251984Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 18632”,“timestamp”:“2023-06-16T12:12:25.196Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T12:12:21.313632Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-16T12:12:25.197Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T12:12:25.140470Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-16T12:12:25.197Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T12:12:25.196952Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10013 MySQL Community Server - GPL.”,“timestamp”:“2023-06-16T12:12:25.198Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19045”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Business”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-19T07:46:01.231Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-19T07:46:13.554780Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 14284”,“timestamp”:“2023-06-19T07:46:20.227Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-19T07:46:13.602433Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-19T07:46:20.228Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-19T07:46:18.866346Z 0 [System] [MY-010229] [Server] Starting crash recovery…”,“timestamp”:“2023-06-19T07:46:20.229Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-19T07:46:18.876254Z 0 [System] [MY-010232] [Server] Crash recovery finished.”,“timestamp”:“2023-06-19T07:46:20.230Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-19T07:46:20.140885Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-19T07:46:20.230Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-19T07:46:20.226357Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10007 MySQL Community Server - GPL.”,“timestamp”:“2023-06-19T07:46:20.231Z”}

Error:
2023/06/15 15:22:42 [alert] 15056#4796: OpenEvent(“ngx_master_16848”) failed (2: The system cannot find the file specified)
2023/06/16 14:12:27 [alert] 20572#20556: OpenEvent(“ngx_master_17716”) failed (2: The system cannot find the file specified)
2023/06/16 14:34:00 [alert] 18340#17992: OpenEvent(“ngx_master_7816”) failed (2: The system cannot find the file specified)

I also noticed that I can’t access the wp admin for any site that I create.
When clicking on the site’s menu, in the front page, I’m required to enter Cerberus credentials to see that content.

4

Hi there @nialusby -

Is Cerberus an antivirus software?

If so, perhaps you have a conflict with that?

Can you stop that from running and see if you’re able to access your Local site?

Sam

2 Likes
5

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