Hello, I just purchased the Local Pro subscription and when I select “Activate Local Pro” nothing happens… it opens Local, but it still acts like it’s in “free” mode. On top of that, I don’t have the ability to submit support requests through the program apparently because it thinks I’m not a Pro subscriber.
Furthermore - it is very frustrating that there is not a way to get direct support for this because unless pro is activated, I can’t submit a support ticket because the only way to do that is from the Local app - which isn’t activated so I cannot submit a ticket.
When I click on Activate Local Pro (from my local hub home page), Local opens, then it opens a window in my web browser to login to local hub. I login, click Activate Local Pro and the same thing happens. Over and over and over.
I am having the same issue. Purchased Pro yesterday and cannot activate it. Local opens, but my Pro Plan credentials do not appear. I have the same issue in the video that was posted earlier in this string. I have uninstalled, reinstalled, upgraded to the latest version and still cannot activate Pro. Anyone else experiencing this issue?
Hello, I am using the most recent version of Local on Windows 10 Pro. I have uninstalled, reinstalled, turned off Norton 360 and tried (this did not work). I have provided a log to support. Other than telling me to try by turning off Norton 360, they have not responded with any other suggestions. I have turned on all my sites to live (I only have 4 sites up on Local) and clicked the Activate Local Pro and nothing happened. I have attached a local log. At this point, like the other individual on this string, I am about to call it a day and ask for a refund.
This was the issue. Support just emailed and advised to log in from the Local app. My Pro account functionality was added when I did this. Thanks for your feedback and help. I am sure that someone else may find this resolution helpful.