Download problem with

What issue or error are you experiencing?

I get the error “Looks like you’re on a mobile device” when I try to download, but I am on my Mac. If I click on the link from the ‘reminder email’ I get error messages that it’s an unsafe link. "

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

System Details

  • Local Version:

  • Operating System (OS) and OS version:
    Ventura 13.5.2

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

Hi @kk304

Are you downloading from our releases page here?

No, from the home page. But I get the same message from the Releases page

The download of 7.2.1 does work, thanks. The download button in the top right corner gives the error

So you were able to get 7.2.1 downloaded then? Are you set now?

For anyone who comes back to this thread, I wanted to update that our Web Team has rolled out a fix to resolve issues where certain users were seeing the Mobile Device message. If you’re still seeing the same error you may need to test in a different browser or clear your cache.

Keep us posted if you still have any trouble!