Error on pushing website

Support
1

What issue or error are you experiencing?

I pushed my website, I upload all files and then after a bit of time, after pushing the database, local noticed me with an error.

Thanks

I attach the log.
local-lightning.log (155.8 KB)

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

System Details

  • Local Version:

  • Operating System (OS) and OS version:

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Hi @sanetti

We would be happy to assist with your Local troubleshooting! Could you provide some more details to help us take a further look?

  • What is your OS?

  • What version of Local are you on?

  • Is there anything unique about your connection? Are you using a VPN? Office/work network?

3

My OS is Windows 11 Pro 23H2 version.

My Local version is 9.0.5+6706

Just a normal PC and connection, no VPN.

Thanks

4

Can you try refreshing by doing the following?

  • Log out of your WPE account in Local
  • Quit Local
  • Toggle your API access off/on in your WPE dashboard
  • Open Local back up
  • Log back into WPE and try to push again

After that if you still have trouble please share your full Local Log with us here. There are some different ways to access and share Local Logs. For us to be able to troubleshoot thoroughly, please click the Download Local Logs button from the Support tab in Local. This will generate a zip archive that contains the Local log along with some other diagnostic information to help quickly zero in on any issues that Local is encountering.

As a workaround, you can also use the WPE migration plugin to go from Local to WPE.

5

Hi, thanks for the answer but I’ve just seen that the website doesn’t open in local too.
But before I did and I didn’t change anything in the while.

6

Now it’s working, I disable a page and then enabled again. I don’t know where is the problem maybe just a loading error.

7

Okay sounds good @sanetti thank you for following up! :green_heart:

8

I mean sorry :sweat_smile: it’s working the website now I’m trying to follow your instructions.

9

No worries! Keep us posted and we’d be happy to help further!

10

Hi, I can’t find the Toggle for API access off/on in my WPE dashboard. Where is it?

Thanks

11

Hi, I tried as you told me but nothing. I send again the log.
local-lightning.log (102.5 KB)

Thank you.

12

I tried to migrate from local to wpengine using its migration plugin.
But it results with a final error. Below I attach the screenshot, thank you.

migration-failed
migration-failed966×316 45.8 KB

13

Hi @sanetti

There might be a deeper issue within the site’s configuration. Since you are a WPE customer I would reach out to their support directly and let them know you aren’t able to migrate using the plugin. They should be able to help you migrate manually and then maybe can take a look at the site files to see if something is amiss.

14

Hi, thank you Nick. I contacted the WPE support. They opened a ticket so I’m waiting.

1 Like
15

Sounds good @sanetti! If you haven’t already feel free to share this link with them if they want to contact me to discuss anything further as well.

16

Hi, they say, they will contact also the team tech of Local.
Anyway yes I will share the link in the ticket.

Thank you

1 Like
17

Thank you @sanetti!

18

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.