Live Links access problem

Support
1

I can no longer connect to Live Links.
Error message: THE PROVIDED AUTH TOKEN FOR THE REQUEST IS DIFFERENT FROM THE SESSION AUTH TOKEN.

2

Hey @nath85 –

Can you provide a little more detail around where this error is showing?

Additionally, can provide the Local Logs? You can get a zip of those logs by clicking the “Download Local Log” button from the “Support” tab of Local. See this help doc for more information:

3

Hello.

When I try to open Live Links, I’m login in and after I have a error. Yet it worked

Capture d’écran (19)
Capture d’écran (19)1920×1080 267 KB

Capture d’écran (18)
Capture d’écran (18)1920×1080 179 KB

Capture d’écran (20)
Capture d’écran (20)1920×1080 329 KB

4

Thanks for that extra context! It’s hard to tell from the errors screenshot, but it seems like most of those lines relate to issues with Local’s router being unable to connect to upstream due to errors with SSL routines.

A few other things to consider:

  • What version is your OS?
  • How does this computer connect to the internet? Is there something filtering your connection like security software on the router, or a connection through a VPN?
  • Can you attache the Local logs to this thread so we can take a closer look? You can get a zip of the logs by following the steps in the linked help-doc: Retrieve Local’s Log File - Local