Lost my phone

Issue Summary

One or two sentence summary of the issue.

Troubleshooting Questions

  • Does this happen for all sites in Local, or just one in particular?

  • Are you able to create a new, plain WordPress site in Local and access it in a Browser?


Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them!

System Details

  • Which version of Local is being used?

  • What Operating System (OS) and OS version is being used?

    • For example: macOS Catalina or Windows 10 Professional
  • Attach the Local Log. See this Help Doc for instructions on how to do so:
    I have lost my phone and cannot get authenticator back. How can I do this I cannot log into local without this information, I need help please! - Retrieving Local’s Log

Security Reminder

Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

Yes, I can create a new local and access it but then I will lose everything I have done and have to start over. I’ve only used it on my one computer.
I’m using version 6.4.1+5978 on a windows 11 computer
I have attached my local’s log. Please help. The problem is I no longer have access to the authenticator which I need to get back!
local-logs.zip (2.1 KB)
Please let me know if you can access this file.

Hello there @vee0531 - welcome to the Local Community!

I’ve sent you a direct message to help support you with this request.

Thank you!


Hello @vee0531,

Thank you for verifying! I have disabled 2-factor authentication for your Local account and you should be able to set it up again.

Please reach out if you have any questions, I’ll be happy to help.

I’ll close this ticket now.



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