Unable to login due to Two Factor Authentication

Issue Summary

Lost my mobile and I;m unable to login to local account as two factor authentication was on.

Troubleshooting Questions

  • Does this happen for all sites in Local, or just one in particular?

  • Are you able to create a new, plain WordPress site in Local and access it in a Browser?
    yes

Replication

Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them!

System Details

  • Which version of Local is being used?
    6.40

  • What Operating System (OS) and OS version is being used?

    • For example: macOS Catalina or Windows 10 Professional
  • Attach the Local Log. See this Help Doc for instructions on how to do so:

Security Reminder

Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

1 Like

I cant login to my account,
Local
6.4.2+6012
Mac Os Monterey (12.5)

I burn (literally) my iPhone so I can’t use authenticator app because I lost all accounts…

Hello there, @mparraud :wave:t3:

I’ve sent you a direct message to help support you with this request.

Thank you!

Sam

Hello @mparraud,

Thank you for verifying! I have disabled 2-factor authentication for your Local account and you should be able to set it up again.

Please reach out if you have any questions, I’ll be happy to help.

I’ll close this ticket now.

Best,

Sam

Hi @sambrockway

Could you help me as my other account have been lockout due to the 2-Factor authentication

lost the old phone due to accident with no backup data/keys

Thanks

Hello there, @Technoverulez! :wave:

I’ve sent you a direct message to help support you with this request.

Thank you!

Sam

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