Hello , hope you are doing well,
I’ve recently installed local byFlywheel but it can’t open correctly, someone can help me please ?
Thanks
Hi @fati,
Sorry about that!
Can you please provide your local-by-flywheel.log file? See
“How do I retrieve Local’s log file?” for instructions on how to do so.
1 Like
I am new to Flywheel and local development and am having the same issue (on a Mac Pro) Clay, can I send you my log file?
Sorry for the trouble!
Yup, the log file is the best way to figure out what’s going on. Feel free to private message me the log file if you don’t want to post it publicly. Also, please include a link to this thread if you PM the log.
Jul 2, 2018, 6:16 PM GMT+5:30 - info: [main/index] Existing Pressmatic data does not exist.
Jul 2, 2018, 6:16 PM GMT+5:30 - warn: [main/index] Unhandled Rejection at: Promise Promise {
<rejected> { Error: spawn UNKNOWN
at exports._errnoException (util.js:1050:11)
at ChildProcess.spawn (internal/child_process.js:319:11)
at exports.spawn (child_process.js:390:9)
at Object.exports.execFile (child_process.js:155:15)
at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20)
at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523)
at Promise (<anonymous>)
at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159)
at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Module.runMain (module.js:605:10)
at run (bootstrap_node.js:431:7)
at startup (bootstrap_node.js:155:9)
at bootstrap_node.js:551:3 code: 'UNKNOWN', errno: 'UNKNOWN', syscall: 'spawn' } } reason: Error: spawn UNKNOWN
at exports._errnoException (util.js:1050:11)
at ChildProcess.spawn (internal/child_process.js:319:11)
at exports.spawn (child_process.js:390:9)
at Object.exports.execFile (child_process.js:155:15)
at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20)
at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523)
at Promise (<anonymous>)
at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159)
at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Module.runMain (module.js:605:10)
at run (bootstrap_node.js:431:7)
at startup (bootstrap_node.js:155:9)
at bootstrap_node.js:551:3
Jul 2, 2018, 6:45 PM GMT+5:30 - info: [main/docker-machine] Running C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\extraResources\virtual-machine\vendor\docker\windows\docker-machine.exe stop local-by-flywheel
Jul 2, 2018, 6:45 PM GMT+5:30 - error: [main/docker-machine] Error: spawn UNKNOWN
at exports._errnoException (util.js:1050:11)
at ChildProcess.spawn (internal/child_process.js:319:11)
at Object.exports.spawn (child_process.js:390:9)
at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\docker-machine.js:1:4162)
at Promise (<anonymous>)
at Function.stop (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\docker-machine.js:1:3904)
at Function.restart (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\docker-machine.js:1:7111)
at Function.restartLocalMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\menu-helper.js:1:10139)
at click (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\menu-helper.js:1:11849)
at MenuItem.click (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\api\menu-item.js:52:9)
at Function.executeCommand (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\api\menu.js:121:15)
Jul 2, 2018, 6:56 PM GMT+5:30 - info: [main/index] Existing Pressmatic data does not exist.
Jul 2, 2018, 6:56 PM GMT+5:30 - warn: [main/index] Unhandled Rejection at: Promise Promise {
<rejected> { Error: spawn UNKNOWN
at exports._errnoException (util.js:1050:11)
at ChildProcess.spawn (internal/child_process.js:319:11)
at exports.spawn (child_process.js:390:9)
at Object.exports.execFile (child_process.js:155:15)
at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20)
at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523)
at Promise (<anonymous>)
at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159)
at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Module.runMain (module.js:605:10)
at run (bootstrap_node.js:431:7)
at startup (bootstrap_node.js:155:9)
at bootstrap_node.js:551:3 code: 'UNKNOWN', errno: 'UNKNOWN', syscall: 'spawn' } } reason: Error: spawn UNKNOWN
at exports._errnoException (util.js:1050:11)
at ChildProcess.spawn (internal/child_process.js:319:11)
at exports.spawn (child_process.js:390:9)
at Object.exports.execFile (child_process.js:155:15)
at Object.module.(anonymous function) [as execFile] (ELECTRON_ASAR.js:200:20)
at Promise (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5523)
at Promise (<anonymous>)
at Object.checkHostMachine (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:5159)
at Object.checkAll (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main\actions-docker\check-system.js:1:3441)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:2:7922)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\app.asar\main-process.js:3:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:171:8)
at Object.<anonymous> (C:\Users\Dell\AppData\Local\Programs\local-by-flywheel\resources\electron.asar\browser\init.js:173:3)
at Module._compile (module.js:571:32)
at Object.Module._extensions..js (module.js:580:10)
at Module.load (module.js:488:32)
at tryModuleLoad (module.js:447:12)
at Function.Module._load (module.js:439:3)
at Module.runMain (module.js:605:10)
at run (bootstrap_node.js:431:7)
at startup (bootstrap_node.js:155:9)
at bootstrap_node.js:551:3
Hello I have the same style of problem I am windows 10. Thank you for your help
Thanks for the log! What version of Local are you running?
Sorry for the trouble! Can you also provide your log file and version of Local?
local-by-flywheel.log (28.1 KB)
is this what you need? I am not a computer pro … thank you for your help
Yup, that’s it! Thank you 
The log file is referencing another file. Can you please provide C:\Users\kitty\.docker\machine\machines\local-by-flywheel\local-by-flywheel\Logs\VBoxHardening.log?
After you provide VBoxHardening.log, please try the instructions here: How can I forcefully restart the Local by Flywheel VM?
I just did a search -> not found
Where can I find it?
I know I had an update and I had to restart
If you click on the path bar above the folders in Windows Explorer, you can copy and paste the path I provided in and it should navigate to the path after you press Enter.
Please see the screenshot below for where to click. Excuse the non-English version of Windows, that’s the VM I had ready. 
Considering you recently updated Windows, VirtualBox sometimes needs re-installed to re-install its required drivers. See How can I manually update VirtualBox? - Local Classic FAQs - Local Community for instructions on how to manually re-install/update VirtualBox.
message windows it does not find
I just looked in the programs and I just clicked on it -> repair
Aha, the path is C:\Users\kitty\.docker\machine\machines\local-by-flywheel\local-by-flywheel\Logs\VBoxHardening.log
You can also try: C:\Users\kitty\.docker\machine\machines\local-by-flywheel\local-by-flywheel\Logs
Please follow the instructions here: How can I manually update VirtualBox? - Local Classic FAQs - Local Community … Repairing won’t upgrade you to the latest version.
Thanks for your patience!
VBoxHardening.log (18.9 KB)
Thanks!
Based off of what the log is saying, go ahead and go through How can I manually update VirtualBox? and then restart your PC.
Once you restart your PC, please re-open Local.