Two-Factor (2FA) Verification Code Issues

I can no longer log into my account using 2FA. I bought a new phone and forgot to transfer Duo Mobile. can you please tell me if there is a way to deactivate 2FA or some other solution?

Sending you a DM to help with this @shira!

Hi Nick !
Iā€™m sorry for the delay, but I just sent you an email.
Please deactivate the two-factor authentication.

Iā€™ve responded! You should be all set now :slight_smile:

Hi Nick-B, Iā€™ve broke my phone and lost the 2FA. Could you please resend the code.
Thank you.

Hi there! I canā€™t send you a code but I can still help here. Iā€™ll send you a DM with some more details.

Hi Nick, Iā€™m currently having this issue as well. Please send me a DM to get this sorted. Thx!

1 Like

Sounds good you should be all set now!

2FA not being sent; was able to login yesterday. Today itā€™s asking for a code that Iā€™m not receiving. Please assist.

Hey Nick, I have the same issue, I need to login but itā€™s been a long time and donā€™t have an 2FA codes. Could you help me out?

@sherry4Local @TreyBAMP Iā€™ve followed up with you in direct messages to get you squared away!

Hi, Nick, Iā€™ve the same issue, I didnā€™t use this account for a long time and I donā€™t remember that I activate 2FA for this account. Please assist. Thanks!

Sending you a message!

Hello! Iā€™m facing the same issue. Can you assist me? Iā€™ve lost it.

Sending you a DM!

Hi There. Iā€™m getting the two-factor message and Iā€™m not getting a code sent? Can you help?

I sent you a DM with follow up details!

Hello. I am getting the two-factor input warning but I do not receive any code! Can you help me please? Thanks :slight_smile:

Sending you a DM @sukrugumustas

When I try to login to may Local account, a two-factor authentication box appears which I canā€™t get past as I donā€™t have it set up. Would it be possible to fix that please?