This is an odd one, but starting about 2 weeks ago I’ve been seeing this error anytime I pull from our WP Engine sites. It doesn’t seem to matter which one, none of them will pull down. My colleagues are not running into this issue.
I will click to pull down the site, select All Files and Database, then almost instantly it will show the error message. If I decide to only download the Database, then it will show the “Downloading” message for the database, then fail shortly after.
I also just tried to only download Select Files. It fails to load the file list. I do not see any console errors.
I am on a Mac Silicon M3 Pro. I have tried doing a full uninstall, which involved deleting my local sites, deleting the .app, and deleting the files from ~\Library. I do not see any errors in the Dev Console either, nor do I see any failed API responses.
Any advice? I am totally stumped on what to try here!
Thanks for the followup! My network doesn’t seem to be a factor. I am visiting family and have been failing to download both this week at their house, and last week at my house. I am not currently on the company VPN, though we do have a network proxy in place, but my colleagues are on that same network proxy as well (who seem to be fine.
I can download a backup for my site and upload it and that does work totally fine as an alternative. The downside to that has been it wipes out my wp-config.php every time, so I was hoping to find a fix, or something to try, in the mean time
I assume it has to be network related, but I didn’t see any network requests go out in the console, so I wondered if it was even making it that far. I see some /graphql connections that are successful, so I know its at least trying something.
Sign back into your WPE account through the app and try again
If you’re still having trouble after that, could you share a full local log here for us to look at? There are some different ways to access and share Local Logs. For us to be able to troubleshoot thoroughly, please click the Download Local Logs button from the Support tab in Local. This will generate a zip archive that contains the Local log along with some other diagnostic information to help quickly zero in on any issues that Local is encountering.
Thank you! I just recently went through those steps reinstalling Local, so here is the full log to look at. At a quick glance, it looks like it has something to do with the rsync process. Let me know if there is anything else I can grab, or experiment with.
Could you try changing your Router Mode and see if that makes any change? I’m seeing what looks like a port conflict in your logging. Preferences>Advanced>Router Mode will get you there.
Are you running other developer applications simultaneously? That could also cause similar issues. Apps like MAMP, XAMPP, or Docker for example.
I just changed the Router mode - unfortunately no changes. I had to switch to localhost mode due my computer being a bit restrictive on SSL certs and that was causing issues. But I did request for full admin access to my work machine before I did the last reinstall, just in case there was some interference going on at that level.
I do use Rancher Desktop. I haven’t had it turned on for a couple of weeks and just confirmed its not on right now.
Hey @calebsmithdev - This is looking to be related to a bug our team has found in the latest release. One of the errors in your log is lining up. They are looking into it now, so until they have a patch ready your best bet will be to continue using workarounds like direct importing backups and migrating sites back up to WPE. You can use their free migration plugin for that:
Thank you for your patience and communication here! We’ll keep you posted once we have something to test.
Thank you for the heads up! I’ll continue with the backup method for now. If there is anything worth testing or trying out in the meantime, just let me know.
Update on the downgrade process - I did go back as far as 8.2.3 and none of them seemed to work with pulling from WP Engine as well. It seemed like the versions before 8.2 were not setup with the new Auth process with WPE, so I stopped at that point. Hopefully this is helpful.
Hey @Nick-B ! I just wanted to check in and see if you knew of any potential update coming out that might fix my issue, or if it’s still on the radar. Pulling down backup ZIPs from WPEngine has been working out okay, but it’s kind of a pain I’d like to get away from
Circling back here in the public thread to go over some of our troubleshooting. Your issue has proved to be tricky here…
If there was a server/SSH gateway issue, or if your IP address was being blocked, you shouldn’t even be able to connect via SSH to your sites, which you can.
If there was an issue with your employers Network proxy, obviously your peers wouldn’t be able to use Local Connect either. Unless there is some difference in hardware perhaps? Is it possible you have any different type of firewall, antivirus or security that they wouldn’t due to a difference in OS, OS versions or hardware?
Back on the 10th, when you first reported the issue, there are a bunch of Address in use errors in your Router Log which generally indicate a port conflict, but changing your router mode didn’t make any difference for you, and there aren’t any new entries of those errors in your logs since then. Have you still be refraining from using Rancher Desktop? Or are you able to use that and Local simultaneously otherwise? Is there anything else unique that you utilize that maybe one of your peers wouldn’t have running as far as applications go?
I know you mentioned it’s a bit more of a difficult step since you have to reach out to someone else, but one worth trying here would be to get that API reset in the WPE portal to see if a refresh there generates any change.
Software wise - I don’t believe we have any differences. Our Macs are all provisioned the same, with the exception of some dev tooling differences, but nothing that I can think of that would impact Local in any way. My hardware is different - I have the latest M3 Pro Macbook while most of my peers have an M1 Macbook, but that’s the only significant hardware difference. I have had this Macbook for 3 months prior to this Local issue popping up with no software or hardware changes that I am aware of.
I am able to use Rancher and Local together. I do regularly keep my Router mode in “localhost” since our computers are blocked from setting up self-signed certificates, which is a problem for some of our API testing. But my peers do the same as well and have not had any issues that I am aware of.
If we do the API reset in the WPE portal, do you know if that would disrupt any connections we have to the server? Notably our Github pipelines or connections that the rest of my team have with their Local.
Following up on this thread. For some reason, I am able to pull today! I can’t find any specific reason for what happened, or what changed, but I am good to go now Huge thanks for Nick-B for helping me out and trying to find a solution.
That’s great @calebsmithdev! Did you update to our latest Local release we just rolled out last week? I wonder if the update helped resolve some underlying issue here.
