Uh oh! We ran into an issue when pulling from WP Engine

Support
1

What issue or error are you experiencing?

When I try to pull a site from WPEngine, the process fails and the following error message is displayed: Uh oh! We ran into an issue when pulling from WP Engine

I also tried local-beta-8.0.2-b6503 and local-7.0.1-mac with no success

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

System Details

  • Local Version:
    Version 8.1.0+6514
  • Operating System (OS) and OS version:
    MacOS 14.1.1 (23B81)
    local-logs1.zip (777.1 KB)

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Hi @diego2d

I responded to your comment in another thread here:

3

Hi @Nick-B,
Thank you for you reply!
I am using the latest version (Version 8.1.0+6514) and I did regenerate the API credentials. Here are the logs as requested.
local-logs3.zip (815.6 KB)

4

Is this happening for a specific site or multiple sites? As a workaround can you download a backup and direct import that?

5

It is happening for multiple sites but it is only happening to me. Other colleagues are able to pull sites just fine. I will try your suggestions and get back to you.

6

Are you on a different network from your colleagues? Are you using a VPN? It could be a connection type issue in that case you could try an alternative connection type to see if that resolves the issue.

7

@Nick-B just to follow up: importing from a backup did work but it wont pull the changes. Also, I think this could be a network related issue as changing to my cellphone network and pulling the site seemed to work. I need to run more tests. I will be confirming in a bit. Not sure though what the specific issue could be yet. If you have any ideas around this, much appreciated!
Thanks!

Quick update: I got it working by using a VPN :tada:

1 Like
8

Hi @diego2d

Glad to hear you were able to find some workarounds!

There are various things that can play a part in network issues. For example, if you were using an office network it may have a built-in firewall that was halting requests/connections. Sometimes using a VPN or disabling a VPN can be an answer too. Things like connection type, speed, antivirus, etc can all play a part but glad you got there in the end :slight_smile:

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