Local Community

Upgraded to Pro but cannot file support ticket

Issue Summary

I upgraded to Local Pro today (Receipt #2590-1661) and downloaded / installed v5.9.3-mac.

I’m still getting an error when importing a site (not unexpected), but was expecting to be able to contact support about this issue. The “Get help” link in the sidebar offers community access and a Local Pro “learn more” link, which brings me back to the website and confirms I’ve successfully upgraded.

How can I file a ticket?

Troubleshooting Questions

  • Does this happen for all sites in Local, or just one in particular?

  • Are you able to create a new, plain WordPress site in Local and access it in a Browser?

Replication

Describe the steps that others can take to replicate this issue. If you have screenshots that can help clarify what is happening, please include them!

System Details

  • Which version of Local is being used?

  • What Operating System (OS) and OS version is being used?

    • For example: macOS Catalina or Windows 10 Professional
  • Attach the Local Log. See this Community Forum post for instructions on how to do so:

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