When i want to log in, i got the following error : 403 THE PROVIDED AUTH TOKEN FOR THE REQUEST IS DIFFERENT FROM THE SESSION AUTH TOKEN

Support
1

What issue or error are you experiencing?

403 THE PROVIDED AUTH TOKEN FOR THE REQUEST IS DIFFERENT FROM THE SESSION AUTH TOKEN.

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

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System Details

  • Local Version:

  • Operating System (OS) and OS version:

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

2

Can you provide a little more detail around when you’re seeing this?

I this when trying to directly log into Local Hub, or is this when trying to connect Local to your Hub account?

3

I am having the same issue as the OP. I am on Local Version 8.0.0+6475 MacOS Sonoma 14.0 (23A344). I have logged out, back in, back out, back in, and nothing. I get an error message when trying to connect to: Local Hub that says THE PROVIDED AUTH TOKEN FOR THE REQUEST IS DIFFERENT FROM THE SESSION AUTH TOKEN.

Please advise on how to remedy this.

4

Hi @jonathanober

Usually, this is due to some type of conflict with a browser or connection. Here are some things to try:

  • Using a VPN, or if you are using one already test deactivating it
  • Checking in a different browser, or checking your current browser for extensions that could be blocking
  • Using an LTE data hotspot connection
  • Restarting the network
  • Checking for firewall, security or antivirus applications that could be intefering
5

Hi! I’ve the same problem and I’ve tried all steps that you tell in last message.

I’ve other error when I’ve used other internet browser:

An error occured during authentication.
Whoops!
We encountered an error while trying to log you in.

Please close this page and try again.

Many thanks for your help.

6

Are you using a VPN?

Are you using a work computer or connected to an office network?

7

Nop. I’ve not VPN and antivirus

8

Are you able to connect to a different network?

You mentioned you aren’t using a VPN, but if you have access to a VPN, you could try using that as well to see if it will work.

Generally speaking, this issue usually boils down to an issue with a browser, extension, or network. There isn’t anything we are able to do to “force” the connection. So you may have to test an alternative connection type even if that’s in a new location.

9

I’ve tried sharing my smartphone 5G connection and I’ve activated 2 different VPN and I have obtained the same issue.

10

Are you always using Chrome? Have you tried using another browser type yet? Like Firefox or Safari?

11

I’ve tried Chrome, Mozilla, Edge, Brave and Opera (this last with and without VPN). All of this I’ve tried in a normal tab and hidden mode.

Many thanks for your help

12

Do you have access to another machine you could test on to see if it’s specific to the machine or the network it’s connected to?

13

This is my pc for work and development… I cannot use it in other. Sorry :frowning:

15

Hey @cyberneco – It’s hard to say exactly what’s going on because it’s such a general issue. Can you provide us additional details about your system and how you are interacting with Local Hub?

  • What version of Local are you using?
  • What Operating System and OS version is being used?
  • Can you please provide your Local Log? See this Help Doc for instructions on how to do so:

Can you also provide a screen recording of the issue so that I can get a better idea of where in the workflow things are failing?

16

Hi! Many thanks for your help.

  • I’m using 8.0.1+6490 version of LOCAL

  • My OS is Windows 11 Pro with all updates (this morning I’ve installed the 23H2 “Momentos” update). I’ve tried to login but I obtain the same issue.

  • I’ve created a share folder with a video capture and the local log ZIP file. CLICK HERE TO SEE

Many thanks for your time and help