Can't Download - Says I'm on a Mobile Device

What issue or error are you experiencing?

I’m trying to download the program from and it tells me - Your on a mobile device, when I’m using a laptop.

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

I restarted my laptop, but got the same result. Screen Shot of error message below.


System Details

  • Local Version:

  • Operating System (OS) and OS version:

Using an HP Pavilion laptop with Windows 10

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

Hi @ukeman54!

Our web team has rolled out a fix for this. If it’s still not working yet you may need to try clearing your cache or checking in a different browser.

As a workaround you should be able to download the app from our releases page as well:

OK thanks,


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