Issue Summary
Keep getting the same authentication error when trying to login to my account from the Local app.
“An error occured during authentication.”
This happens with all browsers that I’ve tried. I have also tried doing it in Incognito, disabling my antivirus and enabling 2FA. But no change unfortunately. Does anyone have any other suggestions?
System Details
- Local v7.0.1
- Windows 10 Home v19043.2130
Logs
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-15T15:17:25.586Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-15T15:19:03.219Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T15:26:21.685138Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 23548”,“timestamp”:“2023-06-15T15:26:23.377Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T15:26:21.687519Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-15T15:26:23.377Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T15:26:23.342719Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-15T15:26:23.377Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T15:26:23.377447Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10006 MySQL Community Server - GPL.”,“timestamp”:“2023-06-15T15:26:23.378Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T16:54:41.153652Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 22872”,“timestamp”:“2023-06-15T16:54:42.817Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T16:54:41.156243Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-15T16:54:42.817Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T16:54:42.780747Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-15T16:54:42.817Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T16:54:42.817098Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10006 MySQL Community Server - GPL.”,“timestamp”:“2023-06-15T16:54:42.818Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-15T16:59:43.843Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-15T17:02:47.273Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T17:03:19.747638Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 9120”,“timestamp”:“2023-06-15T17:03:21.853Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T17:03:19.749891Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-15T17:03:21.853Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T17:03:21.811661Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-15T17:03:21.853Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-15T17:03:21.853414Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10006 MySQL Community Server - GPL.”,“timestamp”:“2023-06-15T17:03:21.854Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-15T17:05:17.102Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-16T10:57:54.418Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T11:57:20.159437Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 10700”,“timestamp”:“2023-06-16T11:57:22.491Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T11:57:20.185230Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-16T11:57:22.491Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T11:57:21.446854Z 0 [System] [MY-010229] [Server] Starting crash recovery…”,“timestamp”:“2023-06-16T11:57:22.492Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T11:57:21.452819Z 0 [System] [MY-010232] [Server] Crash recovery finished.”,“timestamp”:“2023-06-16T11:57:22.492Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T11:57:22.445348Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-16T11:57:22.493Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-16T11:57:22.490984Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10006 MySQL Community Server - GPL.”,“timestamp”:“2023-06-16T11:57:22.493Z”}
{“localVersion”:“7.0.1+6387”,“osPlatform”:“win32”,“osRelease”:“10.0.19043”,“osArch”:“ia32”,“windowsEdition”:“Microsoft Windows 10 Home”,“linuxEdition”:null,“level”:“warn”,“message”:“Electron Event ready”,“timestamp”:“2023-06-17T13:05:43.425Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-17T13:05:53.657026Z 0 [System] [MY-010116] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe (mysqld 8.0.16) starting as process 18684”,“timestamp”:“2023-06-17T13:05:56.495Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-17T13:05:53.741698Z 0 [Warning] [MY-013243] [Server] --character-set-server: The character set UTF8MB3 is deprecated and will be removed in a future release. Please consider using UTF8MB4 instead.”,“timestamp”:“2023-06-17T13:05:56.495Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-17T13:05:55.500880Z 0 [System] [MY-010229] [Server] Starting crash recovery…”,“timestamp”:“2023-06-17T13:05:56.496Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-17T13:05:55.505672Z 0 [System] [MY-010232] [Server] Crash recovery finished.”,“timestamp”:“2023-06-17T13:05:56.496Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-17T13:05:56.445296Z 0 [Warning] [MY-010068] [Server] CA certificate ca.pem is self signed.”,“timestamp”:“2023-06-17T13:05:56.496Z”}
{“thread”:“main”,“class”:“Process”,“process”:“mysql”,“level”:“warn”,“message”:“2023-06-17T13:05:56.491226Z 0 [System] [MY-010931] [Server] %%resourcesPath%%\lightning-services\mysql-8.0.16+6\bin\win64\bin\mysqld.exe: ready for connections. Version: ‘8.0.16’ socket: ‘’ port: 10006 MySQL Community Server - GPL.”,“timestamp”:“2023-06-17T13:05:56.497Z”}