Cloud Backup failed

Support
1

What issue or error are you experiencing?

I was able to do a backup successfully once, and there’s isn’t a way to remove the backup so I deleted the file from the LocalBackups folder on Google Drive. Now I can’t do any backups, without it reporting Failed.

What can I do to reset Cloud Backups to make it work again?

What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc

System Details

  • Local Version:

  • Operating System (OS) and OS version:

Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)

Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

3

Sorry that you ran into this, @kindnation.

To make backups work again after deleting a remote backup directly on Google Drive (or Dropbox), try this:

1. Find Local’s sites.json file

Stop Local and locate the sites.json file:

On Windows:

  • Open the Windows File Explorer.
  • Enable “show hidden items”.
  • Browse to This PC → [your hard drive] → Users → [your username] → AppData → Roaming → Local.
  • sites.json will appear in that folder (Windows shows it without the extension by default, as “sites”). Go to step 2 below.

On macOS

  • Open the Finder.
  • Choose Go → Go To Folder
  • Paste ~/Library/Application Support/Local and press Enter
  • sites.json will appear in that folder. Go to step 2 below.

On Linux

  • Open ~/.config/Local/.
  • sites.json will appear in that folder. Go to step 2 below.

2. Make a backup of the sites.json file

For example, duplicate it as “sites-backup.json”.

3. Open sites.json (not the backup)

We now need to remove the “localBackupRepoID” value for your site so that it can back up again.

  1. Open sites.json in a text editor or IDE. I recommend VS Code if you have it installed.

  2. If your editor supports it, format the JSON automatically to make it easier to read. For example, in VS Code, choose “Format Document” from the command palette (Ctrl+Shift+P on Windows/Linux, Cmd+Shift+P on macOS).

  3. Find your site in the list and scroll until you get to “localBackupRepoID”, for example:

      "3QV2ZB0Ce": {
    "id": "3QV2ZB0Ce",
    "name": "backuptest",
    "path": "~/Local Sites/backuptest",
    "domain": "backuptest.local",
    "localVersion": "9.0.1+6673",
    "mysql": { "database": "local", "user": "root", "password": "root" },
    "environment": "flywheel",
    "services": {},
    "workspace": null,
    "multiSite": "",
    "xdebugEnabled": false,
    "localBackupRepoID": "abc123-1234-12a1-8a11-123a11a123c1"
  }

  4. Make the “localBackupRepoID” value empty:

    Instead of this:

        "localBackupRepoID": "abc123-1234-12a1-8a11-123a11a123c1"

    You need this (important to preserve the ""):

        "localBackupRepoID": ""

4. Save the sites.json file, restart Local and try running a backup again

If Local shows an empty site list when you open it, restore your sites.json file from the backup. (Quit Local, rename the current sites.json to sites-old.json, then rename sites-backup.json to sites.json and start Local.)

4

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