Dear Support Team,
I hope this message finds you well. I am currently facing an issue with my Local hosting environment, and I am in need of your assistance to resolve it.
What issue or error are you experiencing?
I have been constructing a website locally using the “Local” software, and I recently encountered a situation where all the files from the “public” folder appear to have gone missing. I have diligently checked the recycle bin to see if the files ended up there, but unfortunately, I could not locate them.
I have also attempted to recover the files through the system’s “Version History” feature, but this did not yield any results. In addition, I explored the Local software settings for any available backup or restore options related to my site, but so far, I have not been able to retrieve the missing files.
I am concerned about how these files disappeared, as I was actively working on the website, and their absence has disrupted my progress significantly. I even looked into the software’s logs for any clues as to what might have transpired, but I couldn’t find any relevant information.
Before reaching out for assistance, I thoroughly examined the site directory to confirm that the “public” folder still exists and has not been inadvertently renamed or relocated, but it seems to have vanished.
I have checked my computer for any potential interference from antivirus or anti-malware software that might have moved or quarantined the files, but there were no such indications.
I kindly request your guidance and support in resolving this issue as soon as possible. The missing files from the “public” folder are critical to my project, and I am eager to continue its development without further disruptions.
If there are any specific steps or information you require from me to assist in diagnosing and rectifying this situation, please do not hesitate to let me know. Your prompt attention to this matter would be greatly appreciated.
What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc
System Details
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Local Version:7.2.1+6433
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Operating System (Windows 10)
Local Logs
Attach your Local Logs here (Help Doc - Retrieving Local’s Log)
Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.