Unable to log in to Local Site after changing wifi and physical location

What issue or error are you experiencing?

I am not able to log in to one of my sites after changing locations, and am not able to get a reset password email. I have quite a lot of work that will be lost if I can’t resolve this. The other site on my Local app I can acces, but not the one I most need to access.


What steps can be taken to replicate the issue? Feel free to include screenshots, videos, etc


System Details

  • Local Version:

  • Operating System (OS) and OS version:


Local Logs

Attach your Local Logs here (Help Doc - Retrieving Local’s Log)


Security Reminder
Local does a pretty good job of scrubbing private info from the logs and the errors it produces, however there’s always the possibility that something private can come through. Because these are public forums, always review the screenshots you are sharing to make sure there isn’t private info like passwords being displayed.

What’s happening when you try to login @Larry1? Is it just not accepting your credentials?

We have some instructions here on editing or creating credentials for Admin users via Site Shell that you could use:

Actually was able to sort it out by selecting one click admin. Thanks for the response.

Sent while on the run…

Glad to hear you were able to get in with that @Larry1! Thank you for following up :green_heart: