Bug Summary I’m unable to create a new site from a backup Steps to reproduce Create new site Create from backup Choose backup Choose your environment (leaving matched custom settings as they are) Import site Restoring snapshot files display for about 30 seconds, then errors appear and the deletio…

Thanks for your report and helpful screen recording, @warrengroom . So far I can’t reproduce your “access is denied” errors under Windows 11 using Google Drive as my backup source in Local 10. Restoring a site from a backup works smoothly for me. Are you running any security or antivirus software? …

It’s just standard Windows security, which is clean. I’ve checked protection history, Ransomware protection, Event viewer and SmartScreen logs. Would you like any additional log files. I seem to have a bunch: [Screenshot 2026-04-07 124309]

Thanks for trying the Backups feature and for writing in! After reviewing the log file, I see a number of lines that look like: {"class":"BackupService","level":"warn","message":"Restore attempt 1 failed: ignoring error for \\.localbackupaddonignore.txt: UtimesNano: Access is denied.\ ... I’ve ne…

Thanks for the time and insights Ben. I added the Local\Temp filder to the exclusion list which didn’t help. The new sites have been installed to C:\Users\\Local Sites. I did try changing the path to a different directory on the C drive and a different drive completely, although it still has the s…

I don’t know if this helps, but when trying to download a backup ZIP, I receive this error [Screenshot 2026-04-15 095102]

Thanks for the response Nick. Read-only isn’t checked and Defender is correct also. This is happening on 3 Windows 11 machines sharing the same Google Drive account, all with default Windows installations/setups. No 3rd party security. I’ve tried managing the backups and restores in various direct…

Thank you for the details here @warrengroom - we’re having trouble replicating this but are still digging in and trying to investigate further. Thank you for your patience and communication here.

Thanks @Nick-B . I’m going to be offline for a few days from tomorrow, but if there’s anything you need today or next week, just let me know. I’m happy to test some processes, send over files, jump on a screen sharing call, or whatever might be helpful.

Hey @warrengroom , Thanks for your patience and willingness to help! I took another look at the logs you shared and I’m noticing something interesting. In addition to the UtimesNano warnings I mentioned earlier, there’s a second error that appears about 11 seconds after the first attempt. On that …

Creating site from backups (Google Drive) not working

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Nick-B April 15, 2026, 4:21pm 8

Is there a reason there would be a restriction on the TEMP folder @warrengroom? Typically this EPERM error will pop up if there is a security/antivirus blocker or Read Only setting enabled.

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Creating site from backups (Google Drive) not working

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