Problem when migrating with duplicator


I am trying to go online with my website and I have used duplicator to migrate from Local by flywheel (my computer) to O2 switch and have completed all the steps except that when I try to put my site name/installer.php it is not working. What do I need to do?

Thank you.

Kind regards,


Hey Elodie!

I’d love to get a bit more information here. What error are you seeing? It sounds like O2 is your hosting provider, are you following a support doc from them, or the steps provided by Duplicator? If you have any screenshots, that could help greatly.

Have you tried searching the Duplicator support forums? I found this post on there related to 500 errors caused by installer.php that might be of some help –

If that doesn’t work, it wouldn’t hurt to reach out to them as well, as I’m sure they will know the details of how their plugin works with various hosts.

Let us know if these thoughts or reaching out to Duplicator solves the issue!