When I try to install the Cloud Backups extension on a macOS Sequoia, installation starts, but gets stuck at the end and nothing happens. It keeps saying Installing… with a full loading circle icon but nothing happens.
**Local Version: 9.2.4+6788
**Operating System (OS) and OS version: macOS Sequoia 15.5
Hi @Quidam!
Is there anything unique about your internet connection? For example do you use a VPN, hotspot, network proxy, office wifi, etc?
Are you otherwise able to create sites and access them without trouble?
Hi @Nick-B!
I don’t use any VPN, hotspots or proxies. But yes, I am on an office wifi, but just minutes before trying to install it on macOS Sequoia (on a Mac mini with M4) I did a successful installation of Cloud Backups on an older MacBook with macOS Catalina connected to the same office wifi. But I will try to connect to another network as I also had issues in the past with updating Adobe Apps and it was because of the network.
I’ll get back later with an update on this.
Okay sounds good @Quidam! Are these devices issued by your employer as well? It’s possible they have some additional security features or something like that installed too. Keep us posted and we’d be happy to help further!
Sorry for the late reply, but I’ve managed to make it work. It was something with the local network. Switched to another one and it worked! Thanks
Nice! Thank you for letting us know @Quidam! 